Greenham Oncology Centre Receptionist

Hampshire Hospitals NHS Foundation Trust; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned NHS Trust in England is seeking an Administrative Assistant to provide comprehensive support and be the first point of contact for patients and staff. The successful candidate will ensure operations run smoothly in a busy environment, handling sensitive information with confidentiality. Essential requirements include excellent communication skills and administrative experience. The role offers a unique opportunity to contribute to patient care and improve service delivery.

Qualifications

• Admin and clerical experience including computers for data entry.
• Experience of working in an NHS Admin environment.

Responsibilities

• Meeting & greeting face to face patients.
• Pre-admitting, admitting & discharging patients in a timely manner.
• Sorting the incoming and outgoing post.
• Answering the telephone - answering queries from all areas.
• Occasional flexibility in working hours may be required.

Skills

Excellent communications skills

Excellent Administration skills

Education

Passes in both English and Maths at GCSE or Equivalent

Tools

Valid Computer Skills

Job description

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

To provide flexible, comprehensive, responsible and accurate administrative, clerical and general secretarial services. The successful candidate will be the first point of contact for the department, greeting all patients/relatives/visitors and staff. Ensuring that the reception area runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the team. The role will require constant awareness of the work and key priorities of the division, dealing with highly confidential and sensitive information. To provide a front line information service, offering non clinical information, advice and guidance to members of the public, colleagues from external agencies.

Main duties of the job

• Meeting & greeting face to face patients
• Pre-admitting, admitting & discharging patients in a timely manner.
• Sorting the incoming and outgoing post
• Answering the telephone - answering queries from all areas.
• Occasional flexibility in working hours may be required. Including cross site cover if needed.
• Raise maintenance requisitions via the Trust online system.
• Filing patients notes and liaising with medical records
• Liaising in a multidisciplinary team to resolve any arising problems

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Qualifications

Essential criteria

• Passes in both English and Maths at GCSE or Equivalent

Desirable criteria

• Valid Computer Skills

Expereince and Knowledge

Essential criteria

• Admin and clerical experience including computers for data entry

Desirable criteria

• Experience of working in an NHS Admin environment

Skills and Ablity

Essential criteria

• Excellent communications skills
• Excellent Administration skills

Desirable criteria

• Excellent written and verbal skills

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first - as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.

Employer certification / accreditation badges

Documents to download

• SACT Unit Job Description (PDF, 732.3KB)
• HHFT Employee Rewards & Benefits (PDF, 723.8KB)
• Tackling Climate Change at Hampshire Hospitals (PDF, 4.9MB)