Greenfield Transformation Lead: Digital & Payments

Barclays; Greater London; Hybrid; GBP 61,000 - 100,000; Full time

Benefits offered by this job

Pension plan

Holiday pay

Employee Assistance Programme

Discounts at shops/restaurants

Job summary

Barclays is seeking a Transformation Lead to define operational and customer strategy for a high-priority, greenfield divestment project. The role requires building scalable processes, aligning cross-functional teams, and delivering AI-first customer service models with strong commercial focus.

Hybrid working is described, with a 6-month contract. You will link operational changes to P&L and lead end-to-end change management in a matrix environment, collaborating with Product Owners and

Qualifications

• Uses data, root causes, and customer insights to define ambiguous problems before building solutions.
• Hands-on process mapping and waste elimination experience.
• Balances customer, employee, cost, risk, and value in decision making.
• Proven ability to manage complex project portfolios in large matrix orgs.
• Strong background in digital customer journeys and CRM systems.
• Drives authentic buy-in across teams rather than checklists.
• Exposure to payments and payment gateways is preferred.

Responsibilities

• Greenfield Operations: design and build scalable processes and enterprise architectures from scratch.
• Build vs. Optimize: evaluate current vs. new capability builds based on cost, risk, speed, and value.
• Digital Transformation: create AI-first customer service models and optimize journeys.
• Agile Execution: translate designs into epics/sprints with Product Owners.
• Commercial Modeling: link operational changes to P&L and track benefits.
• Change Management: lead end-to-end change in a matrix environment.

Skills

Problem-First Mindset

Lean Six Sigma

Commercial Trade-Offs

Agile Portfolio Management

Digital & CX Expertise

Stakeholder Alignment

Payments Knowledge

Job description

Barclays is seeking a Transformation Lead to define operational and customer strategy for a high-priority, greenfield divestment project. The role requires building scalable processes, aligning cross-functional teams, and delivering AI-first customer service models with strong commercial focus.

Hybrid working is described, with a 6-month contract. You will link operational changes to P&L and lead end-to-end change management in a matrix environment, collaborating with Product Owners and