Graduate Trainee Sales.

Kronospan; Wrexham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the wood-based panel industry is seeking a customer service representative. This role involves maintaining customer relationships, processing orders, and collaborating with various departments to ensure customer satisfaction. Ideal candidates will have strong communication skills and a commitment to detail. This position offers opportunities for growth in sales and account management.

Benefits

Competitive Salary and Bonus

Continued training and support

Opportunities for career development

Qualifications

• Strong communication skills required.
• Attention to detail is crucial.
• Experience in Telemarketing or Customer Service beneficial.

Responsibilities

• Provide high standard of customer care to new and existing customers.
• Prepare daily reports on customer calls using the CRM system.
• Liaise with other departments regarding customer requirements.

Skills

Communication

Attention to detail

Prioritisation

Customer Service

Telemarketing

Education

Minimum 5 GCSE's grade A-C (including Maths and English)

Tools

Microsoft Office

Job description

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Key Responsibilities:
To provide a high standard of customer care to new and existing customers and provide support for external representatives.

• Maintain good working relationships with key customer accounts.
• Prepare daily reports on customer calls, using the CRM system.
• Liaise with other departments regarding customer requirements, Despatch, Production, Accounts.
• Plan and book in deliveries based on stock availability.
• Order processing and acknowledgements.
• Maintain price files.
• Control invoiced prices.

Requirements

• Strong communication skills.
• A demonstrated attention to detail
• Proven ability to prioritise
• Experience of Telemarketing, Customer Service or Sales would be beneficial
• Experienced in communications via email and telephone
• Minimum 5 GCSE's grade A-C (including Maths and English)
• Working knowledge of Microsoft Office

What we offer

Just some of what we are able to offer :
- Competitive Salary and Bonus
- Exciting and challenging work
- Continued training, support and career development
- This is an opportunity for a person to really kick start their career in sales and account management. Opportunities of growth in to external sales roles will be offered to the right candidates.

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