Graduate Trainee Claims Technician

Pro Insurance Solutions Ltd; Liverpool; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

Pro Insurance Solutions is offering an exciting opportunity for a Graduate Trainee Claims Technician in Liverpool. The successful candidate will join the Legacy Claims Team to manage EL/PL disease and illness claims, providing technical advice while enhancing client relationships. This hybrid role allows for work from home alongside weekly office visits, making it ideal for new graduates seeking to develop their skills in a supportive environment.

Qualifications

• Technical background in EL/PL claims preferred; full training provided.
• Experience in other claims advantageous.
• Ability to handle strict deadlines and manage competing commitments.

Responsibilities

• Handle a caseload of EL/PL claims under supervision.
• Develop effective business relationships with clients and stakeholders.
• Identify potential fraud and maintain accurate records for auditing purposes.

Skills

Relationship building

Communication skills

Policy interpretation

Job description

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Graduate Trainee Claims Technician, Liverpool

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Client:

Pro Insurance Solutions Ltd

Location:

Liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a27a0e8294d7

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

The Vacancy

Pro Insurance currently has some exciting new opportunities for Graduate Trainee Claims Technician to join our Legacy Claims Team, processing claims to support an existing client.

Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow or Horsham office on a weekly basis, and other offices as and when required.

Purpose of Role

Reporting to the Claims Manager, the Graduate Claims Technicians will handle a caseload EL/PL disease and illness claims under supervision, including, but not limited to, the following:-

• NIHL
• HAVs
• Liaising with solicitors and brokers
• Managing all diaries and post within the agreed SLAs
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Provide technical advice and guidance to external clients
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Knowledge and skills

• Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
• Experience in other claims is a distinct advantage
• Excellent Policy interpretation skills
• Ability to work to strict deadlines
• Ability to manage competing commitments
• Effective communication skills and key stakeholder relationship management skills
• Knowledge of claims handling, fraud and impacting legislation
• Adaptable to change
• Claims Handling Authority/Licence appropriate to the work type
• Strong relationship building skills and a professional and approachable manner