Graduate Technical Integrations Executive

Shape Recruitment; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Shape Recruitment is seeking an adaptable, technically-minded candidate to join a leading, global digital marketing technology business in Greater London. The role focuses on onboarding new clients, delivering automation initiatives, and nurturing technical relationships across multiple accounts.

You will support pre-sales with technical expertise, mentor new team members, and help refine onboarding processes with cross-functional teams to drive efficiency and client success.

Qualifications

• Degree qualified in a Technology or Science related discipline.
• Excellent verbal and written communication with customer experience.
• Strong problem-solving and analytical skills.
• Excellent organisational and time management skills.
• Understanding of automation projects.
• Knowledge of online tracking technologies and the digital marketing landscape.

Responsibilities

• Own onboarding and ongoing support for complex top-tier accounts, delivering on time.
• Develop custom solutions and advanced scripts; own automation initiatives.
• Provide leadership on multiple projects and drive them to successful conclusions.
• Evaluate impact of products, customisations and support across clients.
• Be a trusted liaison across teams to resolve complex problems.
• Assess and improve onboarding processes with cross-team collaboration.
• Support pre-sales with technical expertise to educate prospects.
• Learn product value propositions and help implement processes; educate internal teams.
• Mentor new team members.
• Participate in recruitment, conduct interviews and provide feedback.

Skills

Communication

Problem-solving

Time management

Automation

Tracking tech

Education

Technology or Science degree

Job description

Unique opportunity for a adaptable and results-driven, technically-minded candidate to join a leading, global, digital marketing technology business.

The role will play a key part in a dedicated team of experienced digital technologists, responsible for providing technical solutions and strategies to help clients achieve their digital marketing objectives, supporting integrating new clients across digital marketing platforms, managing the technical relationship with existing clients, driving automation initiatives, and providing technical sales support.

Role responsibilities:

• Owning and delivering on time, successful client onboarding and ongoing support and maintenance for complex top tier accounts.
• Conceptualising and/or developing custom solutions to meet clients' requirements including the development of advanced scripts and ownership of automation initiatives.
• Consistently taking responsibility and providing leadership on multiple complex projects or initiatives at a time and brings projects to a successful conclusion.
• Evaluating and strategising impact of providing various products, customisations, and support across multiple clients/vertical.
• Becoming a trusted champion for internal cross teams, clients and colleagues to consult on and find solutions for complex problems and best practice.
• Evaluating the onboarding process and identify areas that can be improved and work with cross teams to implement improved changes.
• Supporting pre-sales with technical expertise to educate and solution engine prospective clients based on their business goals.
• Learning new product value proposition across product suite to be able to help with developing processes around implementing and educating internal teams.
• Mentoring as a go-to for new team members.
• Participating in the recruitment process conducting evidence-based interviews and presenting feedback in debriefs.

Role requirements

• Degree qualified in a Technology or Science related discipline
• Excellent verbal and written communication skills, ideally with commercial experience working directly with customers
• Strong problem-solving and analytical skills
• Excellent organisational and time management skills
• Understanding of automation projects (preferable)
• Knowledge of online tracking technologies and the digital marketing landscape (preferable)

The successful candidate can expect a competitive starting salary (circa £30,000-£35,000 depending on level of experience) and a comprehensive benefits package along with exciting career prospects with this leading, global marketing technology business.