Graduate Support Consultant

FSP Retail Team; Reading, Glasgow; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading consultancy specializing in Digital solutions is seeking a Graduate Support Consultant in Reading. This role focuses on delivering customer-centric support while troubleshooting advanced issues across Microsoft environments. Ideal candidates should hold a degree in IT or a related field and be passionate about technology. The position offers hybrid working and development opportunities.

Benefits

Competitive salary

Hybrid working opportunities

Industry leading coaching and mentoring

Qualifications

• Degree in IT or related field required.
• Passion for technology and willingness to learn.
• Ability to communicate technical information to non-technical audiences.

Responsibilities

• Act as an escalation point for incident resolution.
• Troubleshoot issues across various technical environments.
• Coordinate with teams for high-priority incidents.

Skills

Communication skills

Technical troubleshooting

Team collaboration

Client relationship management

Education

Degree in IT, Computer Science, or a related discipline

Tools

Microsoft 365

Azure

Dynamics 365

Power Platform

Intune

Job description

Role Overview

We have an exciting opportunity for a Graduate Support Consultant to join our team providing support and consultative services to a wide variety of clients and internal communities.

The successful candidate will be delivering customer-centric support demonstrating technological expertise whilst communicating effectively with stakeholders of varying seniority. Duties will also include growing and sharing within the team, supporting our Service Desk colleagues and being involved in pre-sales activities.

This role will be situated within our Managed Services capability, but the successful candidate will be given opportunities to work with FSP’s other technical capabilities, allowing you to gain a variety of technical skills and experiences.

Responsibilities

• Acting as an escalation point to assist resolution on a wide range of incidents and service requests, when required, ensuring swift and effective resolution while meeting SLAs
• Troubleshoot and resolve advanced issues across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 environments and custom applications
• Take ownership of high priority incidents and coordinate with vendors, internal teams, and customers to drive timely resolution
• Work as part of the wider FSP project team to support and deliver technical solutions to clients.
• Produce technical artefacts including administration guides, knowledge-sharing articles and configuration documentsto be used internally and externally.
• Build, maintain and grow relationships with existing and new FSP clients.
  

About you

• A degree in IT, Computer Science, or a closely related discipline.
• Passionate about technologyand driven to keep up to date with new and evolving technologies
• Able to communicate technical concepts to non-technical people
• Able to assist in the investigation and resolution of problems
  
• Due to the nature of this role, successful candidates may need to undergo security clearance. To be eligible for this role you must have lived in the UK for at least 5 consecutive years.
  

What we look for in our people

• Strong alignment with FSP values and ethos
• Commitment to teamwork, quality and mutual success
• Proactivity with an ability to operate with pace and energy
• Strong communication and interpersonal skills
• Dedication to excellence and quality

Who are FSP?

FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients.

As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.

We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.

We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.

Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.

Find out more about our accolades here: https://fsp.co/about-fsp/

Why work for FSP?

At FSP, we are committed to providing:

• A collaborative and supportive environment in which you can grow and develop your career
• The tools and opportunity to do work you can be proud of
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
• Industry leading coaching and mentoring
• Competitive salary and an excellent benefits package

Equal and Fair Opportunity

FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.

Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.

We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.