Customer Service – Textiles (TGN5268) – Excellent £ DOE

Tagged Resources; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits you at a forward-thinking company specializing in Home Textiles. As a Customer Service Coordinator, you will play a vital role in delivering exceptional service to customers, both nationally and internationally. Your responsibilities will include managing orders, resolving issues, and providing quotations, all while building strong relationships with clients. This role offers a dynamic and friendly working environment, with a focus on personal development and growth. If you are passionate about customer service and thrive in a busy, varied workload, this is the perfect opportunity for you to shine.

Benefits

20 days holiday plus loyalty scheme

Staff discount on products

Free parking

Close to Parkway Tram stop

Relaxed working environment

Personal development opportunities

Qualifications

• Two years’ experience in a similar office-based role.
• High level of IT literacy and organized logical thinker.

Responsibilities

• Providing exceptional customer service and managing order deliveries.
• Handling customer queries and providing solutions effectively.

Skills

Customer Service Skills

Interpersonal Skills

IT Literacy

Excel

ERP System Experience

Organizational Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Team Player

Education

Graduate Degree

Tools

ERP System

Excel

Job description

Location: Manchester

Type: Permanent

Industry: Home Textiles

Job Ref: TGN5268

Tagged Resources acting as the Recruiter for The Behrens Group are working together on an exciting new career opportunity for a Customer Service Coordinator:

Our client is a real success story delivering high quality brands across Healthcare, Corporatewear, Workwear, Sportswear and Home Textiles. An exciting opportunity has become available to join our Customer Services Team. You will be responsible for various customer service-related tasks. You must be able to develop an excellent understanding of the business’ needs, understanding the supply chain process, along with building strong internal and customer relationships at all levels.

The Role

• Proactively helping to offer an exceptional level of customer service.
• Supporting customer deliveries on a National and International basis.
• Placing and tracking orders.
• Managing order delivery and resolving any problems.
• Providing quotations / estimates to customers.
• Directly working with customers to handle queries and provide solutions.

Skills Required

• Excellent customer service and interpersonal skills.
• Two years’ experience in a similar office-based role.
• High level of IT literacy, experience of Excel and ideally working with an ERP system.
• Very organised and a logical thinker.
• Good communicator.
• Strong analytical and problem-solving skills.
• Team player.
• Good level of education – Great Graduate opportunity.

Benefits

• 20 days holiday (in addition to bank holidays) plus holiday loyalty scheme.
• Staff discount on products.
• Offices are 400 metres from the new Parkway Tram stop (Metrolink).
• Offices provide free parking.
• Relaxed, professional and friendly working environment.
• Busy and varied workload.
• Excellent chance for personal development.