Graduate Service Delivery Coordinator

Ericsson; Tendring; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ericsson in Reading, UK is seeking a recent graduate to start a career in telecommunications and customer operations. You will join the Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals.

The role includes training, mentoring, and a clear path to a future in Service Delivery Management. You will learn how SLAs and contracts work while building strong relationships across local and global teams.

Qualifications

• Recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business or related field.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Curiosity and willingness to learn.
• Good problem-solving and organization skills.
• Ability to work collaboratively in a team.
• Fluency in English, written and spoken.

Responsibilities

• Support the team in delivering services to customers
• Build relationships with internal stakeholders and customers
• Participate in customer meetings and follow-up activities
• Help track service delivery activities and action items
• Learn how SLAs and customer contracts work
• Collaborate with local and global teams
• Identify and raise potential risks or issues to the team
• Learn Ericsson's tools, processes, and ways of working

Skills

Communication skills

Interpersonal skills

Customer focus

Curiosity

Problem-solving

Teamwork

Fluent English

Education

Recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business

Job description

Ericsson in Reading, UK is seeking a recent graduate to start a career in telecommunications and customer operations. You will join the Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals.

The role includes training, mentoring, and a clear path to a future in Service Delivery Management. You will learn how SLAs and contracts work while building strong relationships across local and global teams.