Graduate Service Delivery Coordinator

Ericsson; Reading; On-site; GBP 26,000 - 36,000; Full time

Job summary

Ericsson in Reading, United Kingdom, is seeking a recent graduate to start a career in telecommunications and customer operations. The role provides training, mentoring, and hands-on experience with customers, engineers, and service delivery professionals, building a foundation for a future in Service Delivery Management.

You will gain exposure to customer meetings, service delivery tracking, and understanding SLAs and contracts while developing strong stakeholder management and teamwork skills.

Qualifications

• Recent degree in a related field.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Curiosity and willingness to learn.
• Good problem-solving and organizational skills.
• Fluency in English, written and spoken.

Responsibilities

• You will support the team in delivering services to customers.
• You will build relationships with internal stakeholders and customers.
• You will participate in customer meetings and follow-up activities.
• You will help track service delivery activities and action items.
• You will learn how Service Level Agreements (SLAs) and customer contracts work.
• You will collaborate with local and global teams.
• You will identify and raise potential risks or issues to the team.
• You will learn Ericsson's tools, processes, and ways of working.

Skills

Communication

Customer focus

Curiosity

Problem-solving

Team collaboration

English fluency

Organizational skills

Education

Recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business or related field

Job description

Ericsson in Reading, United Kingdom, is seeking a recent graduate to start a career in telecommunications and customer operations. The role provides training, mentoring, and hands-on experience with customers, engineers, and service delivery professionals, building a foundation for a future in Service Delivery Management.

You will gain exposure to customer meetings, service delivery tracking, and understanding SLAs and contracts while developing strong stakeholder management and teamwork skills.