Graduate Programme

Firmdale Hotels - Head Office; London; On-site; GBP 29,000; Full time

Job summary

An award-winning international hotel group in London seeks exceptional individuals for its Graduate Programme. This comprehensive two-year program offers hands-on experience across departments, mentorship opportunities, and pathways to leadership roles. Ideal candidates should have a relevant degree or industry experience, a passion for hospitality, and eligibility to work in the UK. The position offers a salary of £29,000 per annum plus benefits including financial wellness apps and a health cash plan.

Benefits

Salary £29,000 per annum plus service charge

Access to financial wellbeing app

Health cash plan

Discounts on cinema tickets, gym membership

Complimentary meals on shift

Flexible scheduling

Ongoing training and professional development

Qualifications

• A relevant degree and/or a minimum of 12 months related industry experience.
• A genuine passion for hospitality and customer service.
• Eligibility to work in the UK.

Responsibilities

• Participate in all areas of our business.
• Develop into future leaders within Firmdale Hotels.
• Complete business projects as part of the programme.

Skills

Enthusiasm

Attention to detail

Customer service

Proficiency in English

Education

Relevant degree

12 months industry experience

Job description

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Thanks to the strong reputation and growing demand for our Graduate Programme, we’ve decided to expand this year’s cohort slightly

Programme commences 22nd September!

Are
you ready to launch your career in hospitality with an award-winning
international hotel group? Firmdale Hotels invites exceptional individuals to
apply for our prestigious Graduate Programme!

Firmdale
Hotels is renowned for our boutique hotels, each designed with unique flair and
exceptional service. Our Graduate Programme is crafted to develop talented
individuals into future leaders within our organisation.

The Programme

Our
comprehensive two-year programme offers:

• Rooms
  Division
• Food
  and Beverage
• Overview of various Head Office departments
• Mentoring and monthly reviews
• Business projects

This
hands-on and Supervisory/Team Leader experience across different departments
will provide you with the skills and knowledge to progress within Firmdale
Hotels. Previous graduates have advanced to positions such as Front Office
Managers, Restaurant Managers, Operations Managers, Deputy General Managers,
General Managers and Directors.

Requirements

To
join our programme, you must have:

• A relevant degree
  and/or a minimum of 12 months related industry experience
• Enthusiasm and a
  willingness to develop across all areas of our business
• A genuine passion
  for hospitality and customer service
• Attention to detail
  and a commitment to excellence
• Proficiency in
  English, both written and spoken
• Eligibility to work
  in the UK

BENEFITS INCLUDE

• Salary £29,000 per annum plus service charge.
• Access to
  Wagestream our financial wellbeing app. Stream your accrued earnings
  before pay day, benefit from everyday savings and real time financial
  coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema
  tickets, gym membership, travel, retailers and restaurants
• Complimentary meals
  on shift
• Referral bonus
  scheme for recommending top talent
• Flexible scheduling
  without split shifts
• Dry cleaning
  service for work attire and discounted personal dry cleaning
• Enhanced holiday
  allowance based on length of service
• Season ticket loan
  for convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social
  events, team activities, and fitness sessions
• Benefits like cycle
  to work scheme and annual long service awards
• One allocated paid
  day per year for volunteering work
• Exclusive discounts
  at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why
join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

At
Firmdale Hotels, your future could take many exciting directions. We believe in
nurturing talent and providing opportunities for growth. Join us and become
part of a team where your contributions are valued and your career is
supported.

Apply today to secure your place in our 2025
Graduate Programme, your path to leadership begins here!

Firmdale Hotels – Where Hospitality Meets
Excellence

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.