Graduate Operations Transformation Associate

Cooper & Hall Limited; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a fast-growth tech startup as an Operational Leadership trainee, where you will apply your analytical skills and creative problem-solving abilities to drive meaningful change. Over two years, you'll gain hands-on experience across operations, develop crucial skills in AI and process improvement, and play a pivotal role in shaping the future of the business, all while working in collaborative and innovative teams.

Qualifications

• Graduate with STEM degree required.
• Demonstrated problem-solving and analytical skills needed.
• Strong interpersonal skills important for collaboration.

Responsibilities

• Drive operational changes and improvements from day one.
• Collaborate with teams to solve complex problems and enhance customer experience.
• Conduct data-driven analyses to inform decision-making.

Skills

Analytical thinking

Problem-solving

Communication

Interpersonal skills

Adaptability

Curiosity

Education

STEM degree

Job description

Who you are

• We’re looking for a super-smart and ambitious graduate who is not only highly numerate and analytical, but also enthusiastic about building strong relationships and driving meaningful change.
• A graduate with a STEM degree, with evidence of strong analytical thinking, creative problem solving, and quantitative skills.
• Strong interpersonal and communication skills - you enjoy collaborating and building relationships.
• Can demonstrate examples of critical thinking, adaptability, and initiative, ideally through academic, internship, or extracurricular experiences.
• Results-driven and resourceful, with a willingness to learn quickly and embrace new challenges.
• Comfortable with technology, data analysis and curious about fintech, AI, and automation.
• Startup mindset. We’re a fast-growth tech startup so you’ll be super excited to work in an entrepreneurial environment and have a real impact on the business.
• You’ll have a natural curiosity and love to dig into things to understand how they work and are eager to drive positive change from day one.

What the job involves

• Join us to apply your analytical expertise and people skills to help shape the future of our operations and prepare for a path towards Operational Leadership.
• Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1.
• Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo.
• Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting.
• This two-year, full-time programme offers hands-on experience across our core customer-facing Operations teams. It’s an exciting opportunity to immerse yourself in the workings of a fast-growing fintech business, contributing to real projects with measurable impact.
• With mentorship and leadership support, you’ll develop valuable skills in AI, digital transformation, and process improvement—building a strong foundation for your future as an Operational leader.
• Operational Automation & Efficiency: Work on initiatives to improve customer experience, optimise processes, and contribute to operational efficiency.
• Rapid Exposure: Quickly take on significant responsibility and gain exposure to multiple functions across operations - whether through team rotations or high-impact assignments.
• Data-Driven Decision Making: Analyse problems, propose solutions, and drive execution with support from our teams.
• Communication & Delivery: Present findings, ideas, and results to stakeholders, developing your communication and influencing skills.
• Problem-solving: Address complex operational challenges and deliver actionable solutions to our teams.
• Customer-Centricity: Develop a keen understanding of customer needs and be empowered to identify pain points and design seamless, customer-focused processes, ensuring that our operational strategies consistently deliver great customer outcomes.
• Collaboration: Collaborate with our cross-functional Operations teams to deliver tangible, customer-focused projects.

The application process

• 15-minute online numerical test.
• In-person case study (30 min).
• In person final stage interview.