Graduate - Operational Support Manager (Parcels)

InPost UK; Reading; On-site; GBP 26,000 - 36,000; Full time

Job summary

InPost UK is recruiting a Graduate Operational Support Manager to join the Parcel Operations Support team in Reading. You will work on real projects, learn how route planning and network design drive performance, and develop skills in data, technology and process improvement.

You will support peak periods, collaborate with engineering and operations, and gain hands-on experience across the business while building toward future operations leadership opportunities at InPost.

Qualifications

• Must have a minimum 2:1 degree in any discipline.
• Graduated within the last three years (2026/2025/2024).
• Have a full UK driving licence.
• Curious and genuinely interested in understanding how things work.
• Enjoy solving problems and finding better ways of doing things.
• Confident working with data and technology.
• Able to communicate clearly, including reports and presentations.
• Organised and able to manage multiple projects and priorities.
• Take initiative and comfortable working independently.
• Adapt when priorities change.
• Enjoy collaborating and building relationships across teams.
• Willing to learn from others and develop into a future operational leader.

Responsibilities

• Support peak planning and execution during key trading periods.
• Learn route planning and last-mile operations.
• Understand network design and capacity planning.
• Contribute to continuous improvement and SOP updates.
• Develop training materials and deliver training.
• Explore how AI and data can improve processes.
• Contribute to transformation and improvement projects across the business.
• Gain understanding of hubs, depots and technology used in operations.
• Assist with quality, compliance and performance initiatives.
• Support security and proactive risk management.

Skills

Curious mindset

Analytical thinking

Education

2:1 degree in any discipline

Tools

Excel

Power BI

SQL

Python

AI tools

Job description

Learn the Operation. Improve the Operation. Shape the Future.

Are you ready to kick-start your career with one of the UK’s fastest-growing technology and logistics businesses?

At InPost, we’re transforming the way people send, collect and receive parcels. Behind every successful parcel journey is a complex operation from route planning and network design to technology, engineering, quality and the people who make it all happen.

That’s where you come in.

We’re looking for a curious, analytical and proactive graduate who wants to understand how an operation works, find better ways of doing things and make a visible impact from day one.

This isn’t a graduate programme where you’ll spend two years watching from the sidelines. You’ll get involved in real projects, work alongside experienced operational teams and have the opportunity to Own it, Dare to Disrupt and Make it Happen as you build your experience.

Why Join InPost?

As a Graduate Operational Support Manager, you’ll join our Parcel Operations Support team at an exciting time of transformation.

You’ll work across a wide range of operational areas, giving you a unique view of how our network works and how different teams come together to deliver for our customers.

You’ll Learn How To

• Use data and technology to improve operational performance.
• Understand how route planning and last-mile operations work.
• Improve processes through Standard Operating Procedures and continuous improvement.
• Support capacity planning and network design.
• Understand how technology, engineering and automation support our operations.
• Develop operational training and help colleagues deliver consistently high-quality service.
• Monitor quality, compliance and operational performance.
• Manage projects and collaborate with stakeholders across the business.

No two days will be the same — and that’s exactly the point.

What You’ll Be Doing

You’ll get hands‑on experience across our Operations Support function, including:

• Peak planning and execution – support preparation, readiness reviews and execution during key trading periods.
• Route planning and last-mile operations – learn our route planning systems and understand different last-mile delivery methods, including opportunities to explore greener alternatives.
• Network design and capacity planning – understand how we assess Hub and Depot capacity and support the evolution of our growing network.
• Continuous improvement – review, update and create Standard Operating Procedures, following processes from start to finish and identifying opportunities to make them better.
• Operational training – help develop training materials, deliver training and measure whether learning is being successfully implemented.
• Technology and AI – explore how technology, AI and data can improve operational processes, decision‑making and ways of working.
• Project management – contribute to transformation and improvement projects across the business, collaborating with multiple teams and stakeholders.
• Engineering – gain an understanding of the technology, equipment and systems that support our hubs and depots.
• Quality – support operational audits and initiatives designed to improve consistency, reliability and the customer experience.
• Security and compliance – learn how we protect customer parcels and InPost assets and how technology supports our proactive approach to security.
• Operational performance – use data to identify trends, understand problems and help turn insight into practical improvements.

We’re Looking For Graduates Who

• Have a minimum 2:1 degree in any discipline.
• You’ll need to have graduated within the last three years in 2026, 2025 or 2024.
• Have a full UK driving licence.
• Are curious and genuinely interested in understanding how things work.
• Enjoy solving problems and finding better ways of doing things.
• Are confident working with data and technology.
• Can communicate clearly and confidently, including through written reports and presentations.
• Are organised and able to manage multiple projects and priorities.
• Take initiative and are comfortable working independently.
• Can adapt when priorities change.
• Enjoy working collaboratively and building relationships across different teams.
• Are comfortable getting involved, asking questions and learning from others.
• Want to develop into a future operational leader.

We’d Also Love To See

Experience or knowledge of:

• Excel and data analysis
• Power BI
• SQL or Python
• AI and emerging technology
• Project management
• Continuous improvement or Lean
• Logistics, supply chain or operations

But these aren’t essential. We’re looking for potential, curiosity and the willingness to learn.

Why InPost?

We’re building more than a parcel network — we’re building careers.

Over Two Years, You’ll

• Gain broad, hands‑on experience across Operations Support.
• Collaborate with experienced operational leaders and subject matter experts.
• Get involved in real transformation and improvement projects.
• Develop your analytical, project management and problem‑solving skills.
• Build your understanding of route planning, last mile, network design and capacity planning.
• Gain practical experience using data, technology and AI to improve operations.
• Develop your understanding of quality, compliance, security and operational performance.
• Build relationships across Operations and the wider business.
• Take increasing ownership and responsibility as your skills develop.
• Build the skills and experience to progress towards future Operations Manager opportunities at InPost.

Most importantly, you’ll have the opportunity to make a difference.

Our Values

At InPost, we’re united by the way we work.

We

Own it – This is your company – Act like it.

Dare to Disrupt – Create, Test, Grow.

Champion the Customer – We challenge the norm and start with the customer.

Win Together – Our teams win – Together.

Make it Happen – Adapt, learn, move on.

These aren’t just words on a wall. They’re how we work every day.

If you’re ready to get stuck in, challenge the status quo and build your career at the heart of a transforming operation, we’d love to hear from you.

At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal and inclusive environment in which everyone has the opportunity to flourish and be themselves.