Depot Manager

InPost Ltd.; Cullompton; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Pension Scheme

Life Insurance

Private Healthcare

Eye Care

Employee Assistance Programme

Job summary

InPost Ltd. is seeking a Depot Manager for our Cullompton site to drive performance in a busy 24-hour parcel operation. You will lead a high-energy team, optimise processes, and ensure exceptional service to customers and partners.

Responsibilities include managing operational performance against budget, using KPIs to spot opportunities, developing the team, and maintaining health and safety, security and regulatory standards.

Qualifications

• Experience managing a large-scale logistics, distribution or depot operation.
• Strong budgeting and cost-control experience.
• Track record of using KPIs and performance data to improve efficiency.
• Experience building and developing sizeable teams.
• Clear customer focus and ability to manage relationships with customers and partners.
• Experience managing health and safety, security and compliance.
• Curiosity and drive to innovate, with willingness to challenge processes.
• Ability to stay calm and make decisions under pressure.
• Excellent planning and organisational skills, with prioritisation abilities.

Responsibilities

• Lead a 24-hour parcel logistics operation and drive performance.
• Use KPIs and data to identify opportunities and improve service, cost and quality.
• Recruit, coach and develop a strong depot team.
• Manage budgets, costs and resource utilisation to meet targets.
• Maintain high health and safety, security and regulatory standards.
• Build strong relationships with customers, partners and internal stakeholders.
• Drive continuous improvement and share best practices across the business.

Skills

Logistics management

Budgeting & cost control

Team leadership

KPI analysis

Stakeholder communication

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Depot Manager to join our Cullompton team!

We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.

As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

About the role

In this pivotal role, you won’t just manage operations—you’ll ignite performance, inspire a high-energy team, and set new standards in customer service. You’ll thrive on tackling challenges head‑on, optimising operational efficiency, and pushing for innovation that propels us toward ambitious business goals.

If you’re a natural leader with a passion for logistics and a knack for turning complexity into seamless service delivery, this is your chance to make an impact where every second counts!

Location

InPost Distribution, C1 - C3 Longbridge Meadow, Cullompton, EX15 1BT

Shift Pattern

Monday - Friday (flexibility required)

Hours

07:00am - 15:00pm (flexibility required)

Salary

Competitive

What you’ll be doing

Step into a role where every day brings new opportunities to lead, innovate, and make an impact. As Depot Manager at InPost, you’ll take full responsibility for the performance and success of our depot, leading a fast-paced, 24 hour parcel logistics operation and ensuring we deliver an exceptional service to our customers and partners.

You’ll be accountable for the overall operational performance of the depot, ensuring we consistently achieve the required service, cost, quality and performance standards. You’ll use data and key performance indicators to identify opportunities, address challenges and drive continuous improvement across the operation.

You’ll be responsible for developing a strong and engaged team, ensuring the right people are recruited, supported and developed to deliver against business objectives. You’ll set clear expectations, encourage accountability and create an environment where people can perform at their best.

You’ll also have ownership of the depot’s financial performance, including budgets, costs and resource utilisation. You’ll monitor performance against budget, identify opportunities to improve efficiency and take appropriate action to control costs while maintaining high operational standards.

Customer service will be at the heart of everything you do. You’ll build strong relationships with internal and external stakeholders, understand customer expectations and ensure the depot consistently delivers against agreed service levels. You’ll take ownership of issues, resolve challenges effectively and look for opportunities to improve the customer experience.

Safety, security and compliance will be fundamental to your role. You’ll ensure the depot operates in line with all relevant health and safety, legal and regulatory requirements, while maintaining high standards of parcel security and operational control.

You’ll also be a key driver of change and innovation. We’re looking for someone who challenges the status quo, embraces new ideas and actively looks for smarter and more effective ways of working. You’ll share best practice, support wider business initiatives and contribute to projects that help InPost continue to grow and improve.

In this role, your commercial awareness, operational expertise and ability to turn performance data into action will help shape the future success of the depot.

What We’re Looking For

We’re searching for an exceptional operational professional who thrives in a high energy, 24 hour logistics environment and has the confidence, commercial awareness and experience to manage a large scale operation.

You’ll be a great fit if you bring

• Proven experience managing a large scale logistics, distribution or operational environment, ideally within a depot setting.
• Strong commercial and financial awareness, with experience managing budgets, controlling costs, monitoring resource utilisation and contributing to financial performance.
• A strong track record of using KPIs, operational data and performance information to identify issues, improve efficiency and deliver measurable results.
• Experience managing and developing sizeable teams, with an understanding of recruitment, performance management, training and development.
• A strong customer focus, with the ability to build effective relationships with customers, partners and internal stakeholders and consistently deliver against service expectations.
• Experience managing operational and legal compliance, including health and safety, security and relevant industry requirements.
• A natural curiosity and a drive to innovate, with the confidence to challenge existing ways of working and introduce improvements.
• The ability to remain calm and make effective decisions when faced with conflicting priorities, stretching targets and challenging operational situations.
• Excellent planning and organisational skills, with the ability to prioritise effectively, manage competing demands and ensure plans are delivered.
• Strong communication and influencing skills, with the ability to work confidently with senior stakeholders and across different areas of the business.
• A proactive approach to problem solving, taking ownership of challenges and seeing them through to a successful conclusion.
• Flexibility to work within a 24 hour operation and provide support outside of standard working hours when required.

Perks of the job

We love to reward our people for the great work they do:

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Protect your health with Private Healthcare and Eye Care
• Get the support you need with our Employee Assistance Program

The InPost process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.