Graduate/Junior Support Analyst (SQL) x 2 - Bristol - Training & Progression - New (REF41)

RedRock Resourcing; Bristol; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking Graduate/Junior Support Analysts to provide IT support, primarily for SQL applications. This role is based in Bristol with hybrid working arrangements. The ideal candidates will have SQL knowledge, proven IT support experience, and strong problem-solving skills. This is a great opportunity for those looking to develop their technical skills in a supportive environment.

Benefits

Hybrid working

Training & Development

Benefits package

Qualifications

• Knowledge of SQL is essential.
• 6+ months experience providing IT support.
• Natural desire to investigate and document processes.

Responsibilities

• Providing support on software applications using JIRA.
• Diagnosing and resolving service desk calls.
• Liaising with 3rd party suppliers to resolve issues.

Skills

SQL knowledge

IT support experience

Communication skills

Teamwork

Problem-solving

Attention to detail

Tools

JIRA

Confluence

Job description

Graduate/Junior Support Analyst (SQL) x 2 - Bristol - Training & Progression - New (REF41)

£25k - £27k + Benefits + Hybrid Working (Bristol 3 days a week) + Training & Development!

A market leading organisation requires a number of junior/graduate SQL Support Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers.

The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team.

Duties and Responsibilities:

• Providing support on software applications using JIRA
• Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements)
• Escalating issues appropriately and work with senior members of the team in a timely fashion
• Liaising with 3rd party suppliers to resolve customer issues
• Reviewing customer environments to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required.
• Assisting in maintaining the documentation library (knowledge base on confluence)
• Additional tasks as required to support the Operations team

Skills/Experience:

• Knowledge of SQL is essential
• +6 months experience of providing IT support
• Confidence to communicate with customers in a professional manner, remotely or over the phone
• Must be able to work as part of a team but also independently where appropriate
• Must be ability to prioritise work with the ability to adapt to a fluid and varied workload
• Natural desire to investigate and diagnose issues and document processes as and when required
• Able to work in a logical and systematic fashion
• Demonstrate problem solving and troubleshooting skills
• Exhibit a flexible, can-do attitude to problem solving using own initiative.
• Be reliable and motivated with the ability to stay focused when working from home
• Hands-on application support experience highly advantageous.

Please send CV for full job description and an informal chat. Excellent opportunity!

Preference will be shown to candidates already based in Bristol.