Graduate/Junior IT Support Analyst x 2 - Bristol - Training & Progression - New (REF31)

RedRock Resourcing; West of England; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading IT support company in the West of England is looking for Graduate/Junior IT Support Analysts. Role involves supporting software applications, diagnosing service desk calls, and collaborating with senior team members. Ideal candidates are enthusiastic, adaptable, and possess strong SQL knowledge. This position offers up to £27k with excellent benefits and hybrid working arrangements.

Benefits

Hybrid Working

Training and Development

Excellent Benefits

Qualifications

• Enthusiastic and flexible with a keen focus on quality.
• Ability to adapt and prioritize in a varied workload.
• Experience with hands-on application support is advantageous.

Responsibilities

• Providing support on software applications.
• Triaging and resolving service desk calls.
• Liaising with 3rd party suppliers.
• Maintaining documentation library.
• Assisting with additional operations tasks.

Skills

Knowledge of SQL

Problem solving skills

Communication skills

Ability to work independently and in a team

Flexible attitude

Troubleshooting skills

Tools

JIRA

Confluence

Job description

Graduate/Junior IT Support Analyst x 2 - Bristol - Training & Progression - New (REF31)

Up to £27k + Excellent Benefits + Hybrid Working (Bristol 3 days a week) + Training + Development

A market leading organisation requires a number of junior/graduate SQL Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers.

The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team.

Duties and Responsibilities:

• Providing support on software applications using JIRA
• Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements)
• Escalating issues appropriately and work with senior members of the team in a timely fashion
• Liaising with 3rd party suppliers to resolve customer issues
• Reviewing customer environments to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required.
• Assisting in maintaining the documentation library (knowledge base on confluence)
• Additional tasks as required to support the Operations team

Skills/Experience:

• Knowledge of SQL
• Confidence to communicate with customers in a professional manner, remotely or over the phone
• Must be able to work as part of a team but also independently where appropriate
• Must be ability to prioritise work with the ability to adapt to a fluid and varied workload
• Natural desire to investigate and diagnose issues and document processes as and when required
• Able to work in a logical and systematic fashion
• Demonstrate problem solving and troubleshooting skills
• Exhibit a flexible, can-do attitude to problem solving using own initiative.
• Be reliable and motivated with the ability to stay focused when working from home
• Hands-on application support experience highly advantageous.

Please send CV for full job description and an informal chat. Excellent opportunity!