Graduate IT Support Engineer - Remote Working - £30,000pa

Ashdown Group; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the IT sector is seeking a recent graduate for a position offering first and second line support to clients. This role allows for remote working but requires occasional travel to Central London. The ideal candidate will have a strong IT background and excellent communication skills.

Qualifications

• Recent graduate with a degree in IT or computer science.
• Excellent verbal and written communication skills.
• Familiarity with troubleshooting hardware and software issues.

Responsibilities

• Provide first and second line IT support to clients.
• Troubleshoot hardware, software, and network issues.
• Respond to client support requests.

Skills

Verbal and written communication

Troubleshooting

Customer support

Education

Degree in IT or Computer Science

Tools

Microsoft 365

Windows

macOS

Office 365

Job description

This is an exciting opportunity for a recent graduate that is keen to develop their career within IT. Working in a small team, you will provide first and second line IT support to the business’ clients.

Please note that this role offers remote working however occasional travel into Central London will be required for client visits/meetings so you will need to live a commutable distance to Central London.

The ideal candidate will have excellent verbal and written communication skills; you will have studied IT or computer science at university and will be familiar with Microsoft technologies including Office 365 and Windows, macOS experience is desirable.

The initial focus of this role will be troubleshooting hardware and software issues, resolving network and desktop issues and responding to client support requests. Experience with any of these additional key technologies is desirable; Egnyte, 1Password, Creative Cloud, Sophos Endpoint, Microsoft 365 Admin/Entra/InTune, ScreenConnect, NinjaOne, Mosyle, CodeTwo and Symantec Email Filtering.

This is the perfect role for someone keen to enhance their skills and develop their career in the IT sector.

The salary on offer for this role is up to £30,000 per annum.