Graduate IT Support Engineer

RedRock Resourcing; West of England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading software company in Bristol is seeking a Graduate Junior IT Support professional to join their growing team. This entry-level position offers full training and clear pathways for progression into technical roles. Ideal candidates will have a genuine interest in IT Support, some basic SQL knowledge, and strong communication skills. The role also allows for hybrid working within a supportive environment.

Benefits

Full training and ongoing support

Clear progression pathways

Collaborative company culture

Hybrid working opportunities

Qualifications

• Recent graduate with a clear interest in IT Support.
• Basic understanding of SQL from various sources.
• Willingness to learn and improve skills.
• Problem-solving mindset.

Responsibilities

• Provide IT support to users and troubleshoot issues.
• Assist in maintaining ticketing systems and resolve inquiries.

Skills

Interest in IT Support

Basic SQL knowledge

Strong communication skills

Proactive mindset

Education

Recent graduate

Job description

Graduate Junior IT Support – Leading Software Company

Bristol

Full-Time

Entry-Level

I'm currently working with a well-established software company that's looking to bring a graduate into their growing IT Support team. This is a fantastic opportunity for someone with a genuine interest in tech, particularly IT Support and SQL, who’s ready to launch their career in a stable, supportive environment.

What they’re looking for:

• A recent graduate with a clear interest in IT Support
• Some basic SQL knowledge – whether self-taught, from uni, or online courses
• Strong communication skills and a willingness to learn
• A proactive, problem-solving mindset

Nice to have:

• A placement year or internship in commercial IT Support
• Exposure to ticketing systems or troubleshooting in a real-world setting

What’s on offer:

• Full training and ongoing support
• Clear progression pathways into 2nd line support, DevOps, infrastructure, or technical teams
• Career stability in a growing and reputable software business
• A collaborative, friendly culture with genuine development opportunities
• Hybrid working

If you're looking for a foot in the door with real long-term prospects, this is a brilliant starting point.

Apply directly - happy to talk through the details!