Graduate IT Service Manager - PA2025JBGRAD02

SS&C Technologies; Basildon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services technology firm is seeking a Graduate IT Service Manager in Basildon to assist in managing day-to-day IT service delivery. The role involves fostering relationships with IT contacts and business counterparts, representing teams in key processes, and creating management information for service reviews. Ideal candidates will be proactive in promoting technology innovation and ensuring alignment with service level agreements.

Responsibilities

• Build and maintain relationships with key IT contacts and business counterparts.
• Represent business teams and clients in Incident, Problem and Change Management.
• Build knowledge of technologies and applications.
• Create management information/reporting for service review meetings.
• Support requests for client oversight and due diligence.
• Promote technology innovation to support business goals.

Job description

Overview

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Graduate IT Service Manager (Senior Associate - P2) will Assist in managing the day-to-day delivery of IT services, ensuring alignment with business needs and service level agreements (SLAs).

Responsibilities

• Build and maintain relationships with key IT contacts and business counterparts.
• Represent our business teams and clients in key processes including Incident, Problem and Change Management.
• Build knowledge of SS&C technologies and applications.
• Create management information/reporting for service review meetings.
• Support requests for client oversight and due diligence through evidence gathering.
• Promote SS&C technology innovation and support business goals and objectives.

Additional Information

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.