Graduate IT Service Delivery Analyst

National Grid; Warwick; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

26 days annual leave

Cycle-to-work scheme

Share plans: Sharesave & Share Incenti

£2,000 joining bonus

£2,400 completion bonus

Accommodation allowance up to £200/mo

Relocation support

Mentoring and coaching

Permanent role on completion

Job summary

National Grid in Warwick is seeking a Graduate Service Delivery Analyst to join the IT & Digital function. You’ll gain hands-on experience in IT service management, working with business users, IT teams and suppliers to improve critical applications and services.

You’ll develop skills in service delivery, stakeholder management and data analysis while supporting operational excellence in a critical energy infrastructure environment.

Qualifications

• Minimum 2:2 in Information Systems/Technology, CS or Software Eng, or related degree.
• Graduate with interest in technology, digital services and IT supporting business outcomes.

Responsibilities

• Monitor and improve delivery of business-critical applications.
• Analyse service data and trends to identify issues and improvements.
• Collaborate with business users, IT, and suppliers to resolve issues and implement improvements.
• Support service reviews with reports and insights on quality and supplier performance.
• Prepare new or changed services for operational support with documentation and handovers.
• Maintain accurate service information and dependencies for effective service management.
• Contribute to continuous improvement by identifying root causes of recurring issues.

Skills

IT service management

stakeholder management

data analysis

Education

2:2 degree in Information Systems/Technology or related field

Job description

National Grid in Warwick is seeking a Graduate Service Delivery Analyst to join the IT & Digital function. You’ll gain hands-on experience in IT service management, working with business users, IT teams and suppliers to improve critical applications and services.

You’ll develop skills in service delivery, stakeholder management and data analysis while supporting operational excellence in a critical energy infrastructure environment.