Graduate Implementation Engineer

1PGR; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading legaltech company is seeking Graduate Implementation Engineers to enhance customer integration experiences. This role combines technical expertise with customer interaction, requiring strong communication and problem-solving skills. Join a rapidly expanding team leveraging AI technology to transform legal services.

Benefits

Healthcare

Laptop

Bonus Days off

Hybrid working

Qualifications

• Graduate level to 2+ years experience required.
• Experience in software development and system integration is essential.

Responsibilities

• Collaborate with teams to deliver seamless technical integrations.
• Create and maintain comprehensive customer-facing API documentation.

Skills

Communication

Problem Solving

Technical Skills

Education

Bachelor’s or Master’s Degree in Computer Science

Tools

APIs

SDKs

Documentation

Job description

This range is provided by 1PGR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Sector - Legaltech, Law, Project Management, Technology, SAAS, Artificial Intelligence

Location - Central London / Hybrid

Salary & Benefits - £30,000 to £40,000 (depending on experience) + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working)

Job Type - Full-time, Permanent

Recruiting graduate level to 2+ years experience.

A global leader in the legaltech market is seeking to recruit a number of Graduate Implementation Engineers to join their dynamic and growing global team. The company has grown by 5x over the last 2 years, had a successful Series C funding round in 2024 and it rapidly expanding globally, with enterprise customers.

The Company:

Multi award winning legaltech firm. Their SaaS products utilize AI to allow clients to execute their work more efficiently. Launched 9 years ago and already in use in over 70 countries, the company's platform offers clients greater insight at unmatched speeds.

Their software does what no others can and has been developed in house specifically for the legal sector. It is the global leader and is going from strength to strength.

The Graduate Implementation Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of the products. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate and what solutions we offer to accelerate their success. Excitingly, this role also involves creating scalable resources such as reusable toolkits, SDKs, and comprehensive documentation to meet developers where developers live.

A Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.

Responsibilities of the Graduate Implementation Engineer

- Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical integration experiences.

- Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.

- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.

- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.

- Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.

- Work with Support and Technical Operations teams to coordinate and resolve any technical issues for customers.

- Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

Requirements for the Graduate Implementation Engineer

- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field such as Maths or Physics, with a 2:1 or above (UK) or GPA of 3.5 or above (US).

- Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.

- Experience of Full Stack Web development and the fundamentals of Cloud Architecture is strongly preferable

- Excellent interpersonal and communication skills, both verbal and written.

- Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.

- Highly detail-oriented with a problem-solving attitude.

- Ability to work in an innovative and fast-paced environment while delivering to deadlines.

- Organized with excellent time management skills and the ability to prioritize effectively.

- Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Other

• Industries

  Legal Services and Software Development

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