Graduate Entry-Level: Support Analyst

TN United Kingdom; Birmingham; On-site; GBP 28,000 - 31,000; Full time

Job summary

An exciting opportunity awaits as a Support Analyst in a dynamic company! This role involves troubleshooting customer queries, optimizing system functionalities, and building professional relationships. With a structured career path and opportunities for growth into senior roles, you'll receive comprehensive training and mentoring to succeed. If you're passionate about technology and delivering high-quality service, this position is perfect for you. Join a motivated team and make a real impact in the world of SaaS and insurance!

Qualifications

• Degree holder in an analytical field with excellent problem-solving skills.
• Strong communication abilities and team-focused mindset.

Responsibilities

• Troubleshoot and resolve customer queries and technical issues.
• Provide advice on optimizing system functionalities for users.

Skills

Problem-solving

Communication

Analytical skills

Education

Degree in an analytical field (e.g., Maths, Economics)

Job description

Graduate Entry-Level: Support Analyst, Birmingham

Client:

Phee Farrer Jones

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b224bbcae445

Job Views:

5

Posted:

05.04.2025

Expiry Date:

20.05.2025

Job Description:

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!

Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)
Salary: £28,500 (rising to £30,500 after training period)

Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team!

What You'll Do:

• Troubleshoot and resolve customer queries and technical issues
• Provide advice on optimising system functionalities for users
• Help customers configure the system to meet their specific business needs
• Build professional relationships by offering ongoing support
• Work with internal teams to test and enhance system performance
• Structured career path with regular feedback and clear targets
• Opportunities for growth into Senior or Lead Analyst roles
• Early responsibility for mentoring and guiding colleagues

Who We're Looking For:

• A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
• Excellent problem-solving and communication skills
• Ability to quickly learn and apply new concepts in technology
• Team-focused with a passion for delivering high-quality service

Training & Growth:

• Comprehensive initial training and close mentoring
• Ongoing opportunities for industry-recognised certifications
• Work with a motivated and focused team
• Clear career progression with performance-based reviews
• Salary £28,500, rising to £30,500 after training period

Ready to join a company where you can grow and make a real impact? Apply now to start your journey!