Graduate Enterprise IT Support Engineer

Acturis Limited; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player in the UK insurance sector is seeking a Graduate IT Systems Analyst to join their dynamic team. This role offers the opportunity to work on innovative infrastructure solutions and database management within a Network Operations Centre. You will be supported by experienced colleagues and receive structured training to enhance your skills. The company promotes a collaborative environment where you can take on real responsibilities from the start. With a focus on personal development, this position is perfect for those eager to grow their careers in a fast-paced and technology-driven environment.

Benefits

Annual performance-based reviews

Participation in bonus schemes

Company share incentive schemes

Work from home up to 3 days per week

Structured training and coaching

Mentoring new joiners

Qualifications

• Graduated with a 2:1 or 1st in a STEM subject.
• Strong A levels, ideally including an A in Maths.

Responsibilities

• Design and develop new infrastructure solutions for mission-critical systems.
• Provide problem-solving support for production and non-production systems.

Skills

Problem Solving

Communication Skills

Team Collaboration

Logical Thinking

Organizational Skills

Education

2:1 or 1st in a STEM subject

Strong A levels including Maths

Tools

Windows Server

Oracle

SQL Server

Cisco Firewall

Microsoft Technologies

Job description

Graduate Enterprise IT Support Engineer

• On-site

• London, England, United Kingdom

Job description

About Acturis

Acturis is the UK's leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive written constructive performance feedback and encouragement every third month so that you know how to improve - you have no idea how unusual this is!
• Be given real responsibility for your own projects as soon as you are ready
• Receive a competitive salary and annual performance-based reviews
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
• Work from home up to 3 days per week

The Role

As a Graduate IT Systems Analyst you will work in a Network Operations Centre (NOC) where you will:

• Design and develop new infrastructure solutions for a large, growing mission critical business system
• Design and develop new database solutions for our various production and non-production Oracle databases - including replication, performance optimisation and data warehousing
• Maintain and develop the Acturis global private network
• Manage and develop the EMC and Pure storage solutions
• Provide problem solving and issue resolution support to the production and non-production systems hosted in London and Amsterdam - performance, availability and bottlenecks
• Be first point of contact for all technical issues relating to Microsoft, Oracle, and Networking technologies (not end customer support which is handled by the dedicated Customer/Application support team)
• Investigate and research new server infrastructure, database network and storage technologies and solutions
• Manage the virtual desktop environments

Technologies you will be using, managing and maintaining:

• Windows Server: MS Server 2008/2012, Virtualisation / Hyper-V, Blade technology, VDIs, MCSA, MCSE
• Databases: knowledge of SQL DBs: Oracle, SQL Server, MySQL and NOSQL DBs: Couchbase, Mongo
• Networking: Cisco Firewall / Switches, DHCP, TCP/IP, DNS, Wireless WANs, CCNA
• Microsoft Technologies: System Centre, SharePoint, Dynamics, MDT

The Career Path

As a Systems Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.

As a Senior Systems Analyst you can expect to be responsible for:

• Planning and delivering high quality projects, including managing teams and resources
• Coaching and providing constructive feedback for junior colleagues

Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for
• The Acturis management team run training sessions to pass on experience and best practice

Job requirements

About You

You will be a self-starter who thrives when collaborating in a team full of brilliant and motivated people, with diverse interests and backgrounds. Everyone at Acturis has an outstanding academic background and we share a common passion for innovation. Successful applicants will also have the following attributes:

• Graduated with a 2:1 or 1st in a STEM subject
• Strong A levels, ideally including an A in Maths
• First-rate problem solving ability
• Excellent communication skills
• Logical, well organised and practical
• Confident and eager to take responsibility
• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new IT-related concepts
• Client focused with an ability to build relationships with customers
• A team player, who can seamlessly collaborate with others