Graduate Enterprise IT Support Engineer

Acturis Ltd; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading software company in the UK is seeking a Graduate Enterprise IT Engineer to support IT systems and contribute to digital transformation. The role involves designing IT solutions, troubleshooting issues, and providing training for colleagues. Ideal candidates will have a strong interest in IT, excellent problem-solving skills, and a history of successfully delivering projects. This position offers a competitive salary and a hybrid working model.

Benefits

Competitive salary

Annual performance-based reviews

Participation in bonus and share incentive schemes

Structured training and coaching

Qualifications

• Self-starter, thrives in a collaborative team environment.
• Outstanding academic background and passion for innovation.
• Track record of delivering projects to completion.

Responsibilities

• Collaborate with IT team to design and implement IT solutions.
• Monitor system performance and troubleshoot issues.
• Provide technical support and training to colleagues.
• Engage in infrastructure enhancement projects.

Skills

Interest in IT

Problem-solving skills

Teamwork

Education

Graduation with a 2:1 or 1st in a technical subject

Good A-levels or equivalent

Job description

About Acturis

Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown strongly over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues

• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

• Receive written constructive performance feedback and encouragement every third so that you know how to improve – you have no idea how unusual this is!

• Be given real responsibility for your own projects as soon as you are ready

• Receive a competitive salary and annual performance-based reviews

• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

• Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home.

Role

As a Graduate Enterprise IT Engineer, you will be integral to the design, implementation, maintenance, and improvement of our internal IT systems. This role offers an exciting opportunity for a recent graduate to gain hands-on experience in an enterprise setting while contributing to our digital transformation journey.

Responsibilities:

• System Design and Implementation: Collaborate with the IT team to design, develop, and implement robust IT solutions that meet the needs of internal colleagues. This includes network design, server setup, and software installation/configuration.

• Maintenance and Troubleshooting: Proactively monitor system performance, identify issues, and troubleshoot problems to ensure the smooth operation of our enterprise IT environment. Use your analytical skills to diagnose complex technical issues and implement effective solutions.

• Documentation: Maintain detailed documentation of all systems, processes, and procedures. This includes creating user manuals, system architecture diagrams, and step-by-step troubleshooting guides.

• Training and Support: Provide technical support to internal colleagues, training them on new IT tools or updates as necessary. Foster a culture of continuous learning within the organization.

• Projects: Engage in projects that enhance our IT infrastructure, including upgrades, migrations, or integrations.

What the First 3 Months Will Look Like:

In your initial months at Acturis, you'll begin an intensive learning journey, balancing project work with hands-on support to build both technical skills and real-world experience within our enterprise IT environment. Here's a snapshot of what your first three months might entail:

Project Work (40% of time): You'll start by contributing to ongoing projects, working closely with senior engineers to implement solutions, and gaining exposure to enterprise-level IT systems. This could involve improving scripts and automations, designing and implementing changes to tools or infrastructure

Support and Troubleshooting (60% of time): A significant portion of your early responsibilities will involve direct support to colleagues, helping them resolve individual IT issues. You'll learn to diagnose common problems, apply standard solutions, and navigate our ticketing system effectively. Additionally, you'll participate in larger-scale troubleshooting efforts, working alongside the team to resolve enterprise-wide service disruptions.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring

• Colleagues are encouraged to complete industry standard training in relevant topics

• More senior colleagues can choose courses with time set aside and the course paid for

• The Acturis management team run training sessions to pass on experience and best practice

About You

You will be a self-starter who thrives when collaborating in a team full of brilliant and motivated people, with diverse interests and backgrounds. Everyone at Acturis has an outstanding academic background and we share a common passion for innovation. Successful applicants will also have the following attributes:

Candidate Profile

The successful candidate will have following attributes:

• A clear interesting in IT with examples of projects or work

• Graduated with a 2:1 or a 1st in a technical subject

• Good A-levels or equivalent

• A track record of delivering on projects and ability to carry tasks through to completion

• Excellent verbal and written communication skills

• An ability to work well as part of a team, seamlessly collaborating with others

• Excellent problem-solving skills