Graduate Enterprise IT Support Engineer

Acturis Ltd; City of Westminster; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading software as a service company in the UK is seeking a Graduate Enterprise IT Engineer to design, implement, and maintain internal IT systems. This role provides an excellent opportunity for recent graduates to gain hands-on experience in IT support and system implementation. Responsibilities include collaborating with the IT team on solutions, troubleshooting issues, training colleagues, and participating in ongoing projects. The company offers structured training, competitive salary, and the ability to work from home up to three days a week.

Benefits

Structured training and coaching

Annual performance-based reviews

Work from home up to 3 days per week

Qualifications

• Self-starter who thrives in collaborative environments.
• Track record of delivering on projects.
• Ability to carry tasks through to completion.

Responsibilities

• Collaborate with the IT team to design robust IT solutions.
• Monitor system performance and troubleshoot issues.
• Maintain detailed documentation of systems and processes.
• Provide technical support and training on new IT tools.

Skills

Clear enthusiasm for IT

Excellent verbal and written communication skills

Ability to work well as part of a team

Education

Graduated with a 2:1 or a 1st in a technical subject

Good A-levels or equivalent

Job description

About the Role

Role As a Graduate Enterprise IT Engineer, you will be integral to the design, implementation, maintenance, and improvement of our internal IT systems. This role offers an exciting opportunity for a recent graduate to gain hands‑on experience in an enterprise setting while contributing to our digital transformation journey.

Responsibilities

• System Design and Implementation: Collaborate with the IT team to design, develop, and implement robust IT solutions that meet the needs of internal colleagues.
• Maintenance and Troubleshooting: Proactively monitor system performance, identify issues, and troubleshoot problems to ensure the smooth operation of our enterprise IT environment.
• Documentation: Maintain detailed documentation of all systems, processes, and procedures.
• Training and Support: Provide technical support to internal colleagues, training them on new IT tools or updates as necessary.
• Projects: Engage in projects that enhance our IT infrastructure, including upgrades, migrations, or integrations.

What the First 3 Months Will Look Like

In your initial months at Acturis, you'll begin an intensive learning journey, balancing project work with hands‑on support to build both technical skills and real‑world experience.

• Project Work (40% of time): You’ll start by contributing to ongoing projects, working closely with senior engineers to implement solutions.
• Support and Troubleshooting (60% of time): A significant portion of your early responsibilities will involve direct support to colleagues, helping them resolve individual IT issues.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring.
• Colleagues are encouraged to complete industry standard training in relevant topics.
• More senior colleagues can choose courses with time set aside and the course paid for.
• The Acturis management team run training sessions to pass on experience and best practice.

Attributes

You will be a self‑starter who thrives when collaborating in a team full of brilliant and motivated people, with diverse interests and backgrounds. Successful applicants will also have the following attributes:

• Clear enthusiasm for IT with examples of projects or work.
• Graduated with a 2:1 or a 1st in a technical subject.
• Good A‑levels or equivalent.
• A track record of delivering on projects and ability to carry tasks through to completion.
• Excellent verbal and written communication skills.
• An ability to work well as part of a team, seamlessly collaborating with others.

About Acturis

Acturis is the UK's leading Software‑as‑a‑Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

Benefits

• Structured training and coaching from experienced colleagues.
• Written constructive performance feedback and encouragement every third.
• Real responsibility for your own projects as soon as you are ready.
• Competitive salary and annual performance‑based reviews.
• Eligibility to participate in annual bonus and company share incentive schemes depending on performance and seniority.
• Work from home up to 3 days per week.