Graduate Dev Ops and Application Support Engineer

ZipRecruiter; London; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading company is seeking a technically-minded graduate to join their Technical Operations team as a DevOps Engineer. This role involves providing 24/7 application support, managing incidents, and participating in cloud-based projects, with robust training and several employee benefits.

Benefits

25 days holiday

Pension plan

Private medical scheme

Income protection insurance

Training budget

Home working equipment

Wellbeing benefits

Qualifications

• Recent graduate with technical aptitude.
• Experience with cloud-hosting and systems management is a plus.

Responsibilities

• Active monitoring and management of applications and systems.
• Incident resolution and troubleshooting of customer support issues.
• Participation in large projects involving Kubernetes and AWS.

Skills

Technical expertise

Incident management

Application management

Collaboration

Kubernetes

AWS

Tools

Docker

Linux

Job description

Job Description

Sinara Consultants is actively seeking technically-minded and curious graduates who are interested in a career in DevOps, Application Support, and Engineering to join our Technical Operations team. The role involves DevOps engineering on projects within the Tech Ops team and providing technical support for Sinara-built applications, including maintaining mission-critical applications and delivering application management support to various customers. This is a shift-based role requiring availability for evening and overnight shifts, with full training provided at the start.

About the role

The role includes active monitoring, maintenance, management, and incident support of Sinara software applications for our clients. Responsibilities also involve analyzing, prioritizing, and resolving customer support incidents related to cloud-hosted or on-premise applications, which could involve applications, data, or systems. Additionally, the role involves participating in large-scope projects such as building internal environments with Kubernetes or implementing AWS security configurations.

A key aspect of the role is providing 24/7 technical support, requiring working beyond standard hours on a rotating shift pattern between evenings, overnight, and early mornings. The initial two-month training period will be during normal daytime hours.

Primary duties

• Systems and Application Management: ensuring operational performance, monitoring dashboards, overnight infrastructure checks, maintaining Linux servers, routine data/system configuration, deploying and managing AWS and other cloud services, administering Docker and Kubernetes, and process improvements.
• Incident Management: resolving application and environment issues, analyzing and triaging incidents, investigating solutions or workarounds, collaborating with developers, communicating with customers, and transitioning issues to the support team.
• Additional responsibilities: updating support materials, contributing to performance reports, documenting change requests, participating in testing, and managing cloud and containerization platforms.

The role requires technical expertise and collaboration with Sinara’s development teams. It involves working on a multi-shift schedule to provide 24/7 support, with shifts rotating approximately monthly. The role begins with two months of training working day shifts remotely from London, with opportunities for further technical training and certification support.

What we offer

• Competitive salary (£38,000-£42,000) and profit-related bonuses
• Biannual salary reviews initially, then annual
• 25 days holiday, pension plan, private medical scheme, income protection insurance
• Training budget, home working equipment, wellbeing benefits

Working hours

This is a full-time position requiring 35-42 hours per week, averaging 37.5 hours over shift rotations.