Graduate Customer Support Engineer – Chromatography

TN United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Agilent

Location:

London, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

facafdb0cf32

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at.

Every day, Agilent Customer Support Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).

Your main responsibilities will be:

• Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
• Contact customers in a timely manner and schedule service efficiently
• Coordinate with managers and sales teams to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by adhering to all corporate policies and procedures
• Complete administrative paperwork and reports promptly and accurately
• Provide feedback to Product Specialists, manufacturing, or OEM vendors regarding performance issues - use the complaint system as required
• Address customer requests proactively and communicate effectively before, during, and after service

For this role, you will work remotely with travel to customer sites (4-5 days per week, occasional nights away) in the Cambridge / North London area. A company car will be provided.

Qualifications

We are looking for candidates with:

• A recent degree in a Chemistry-related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
• Hands-on experience (internship, university project, or first job) with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
• Proficiency in English
• A valid driving license

On a personal level, you should be proactive, outgoing, and customer-oriented. You enjoy working independently and in a team, solving various problems, and possess excellent communication and interpersonal skills for interacting with internal and external partners.

What we offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Benefits including pension scheme, annual bonus, company car, private healthcare, stock purchase plan, and insurance
• A dynamic international work environment with exciting challenges

We will provide training and development to help you excel in your field.

Additional Details

This is a full-time position with remote work options. Compensation depends on role, experience, and location. Agilent is an equal opportunity employer, considering all qualified applicants without discrimination.

Travel Required: 50%

Shift: Day

Duration: No End Date

Job Function: Services & Support