Graduate Customer Support Engineer

Mitsubishi Power Europe; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the energy sector seeks a Graduate Customer Support Engineer to support the operation and maintenance of steam and gas turbines. This role involves solving technical issues, engaging with customers to ensure asset reliability, and working closely with the engineering team. Ideal candidates will have a Bachelor's in Mechanical Engineering and strong analytical, communication, and problem-solving skills, with the ability to travel frequently for on-site support.

Qualifications

• Bachelor's degree in Mechanical Engineering with exposure to Gas Turbine.
• Effective customer service and strong problem-solving skills required.
• Proficient in technical report writing.

Responsibilities

• Providing daily technical assistance and support to customers.
• Communicating effectively with various levels of employees.
• Traveling to customer sites approximately 50% of the time.

Skills

Customer service

Analytical skills

Problem-solving

Communication

Organizational skills

Education

Bachelor's Degree in Mechanical Engineering

Tools

MS Office

Simulation software

Job description

Summary

Working closely with the Engineering Team Leader, the Graduate Customer Support Engineer will be responsible for providing daily technical assistance to our customers, solving various technical issues, and supporting maintenance activities during planning and execution phases.

The Customer Support Engineering team supports the operation and maintenance of OEM Steam Turbines, Gas Turbines, Generators, Control Systems, and Auxiliary Systems at our Customer's sites. The team is dedicated to providing engineering support during scheduled/forced outages and day-to-day operation of the customer's equipment. This involves daily engagement with our customers to ensure the reliability, availability, and safety of their assets. Additionally, our Customer Support Engineers support our Programme Management, Commercial, and Tendering Teams in business development and expansion efforts.

Role Responsibilities

As a Graduate Customer Support Engineer on the Steam Turbine Customer Support Team, your responsibilities will include:

• Communicating effectively with all levels of employees.
• Maintaining honesty and integrity at all times.
• Being part of a multidisciplinary engineering team, with motivation and flexibility to learn about Gas Turbines, Steam Turbines, and Generators.
• Developing knowledge to represent the company during planned inspections of Gas/Steam Turbines.
• Solving Customer problems assigned by the Engineering department.
• Revising Quality Management procedures as needed.
• Participating in team efforts to achieve departmental and company goals.
• Responding quickly to customer needs with a customer-focused mindset.
• Willingness to work off-hours and weekends for emergency support.
• Traveling approximately 50% of the time to customer sites.
• Working autonomously, developing solutions, and delivering under pressure and tight deadlines.
• Implementing the quality policy of MHPS-EU.
• Following all safety policies and procedures.
• Protecting confidential information from disclosure or misuse.

About you

To qualify for this position, you should have:

• A Bachelor's Degree in Mechanical Engineering, with exposure to Gas Turbine design, operation, repair, service, installation, or commissioning.
• Experience in developing and writing specifications or proposals.
• Effective customer service and organizational skills.
• Strong analytical and problem-solving skills, with the ability to communicate effectively at all levels.
• Proficient in technical report writing and communication.
• The ability to work in a multicultural, multidisciplinary team.
• Good knowledge of MS Office suite, including Word, Excel, PowerPoint, and simulation software.

Please note: If you are not a passport holder of the country for this vacancy, you may need a work permit. For more information, check our Blog.

Applications should be submitted via the 'Apply now' button. Bank or payment details should not be provided.

Created on 22/06/2025 by TN United Kingdom