Graduate Customer Support Engineer

Redline Group Ltd; Essex; On-site; GBP 80,000 - 100,000; Full time

Job summary

An innovative engineering company in Essex is seeking a Graduate Customer Support Engineer to ensure customer satisfaction through technical support and troubleshooting of electronic solutions. This role requires a Bachelor's in Engineering and knowledge of programming languages. Strong communication and problem-solving skills are essential. Send your CV to [e-mail].

Qualifications

• Bachelor's degree in Engineering, preferably Electronics or Computer Science.
• Knowledge of at least one programming language.
• Analytical mindset and strong problem-solving skills.

Responsibilities

• Troubleshoot and resolve customer issues related to products.
• Escalate complex technical issues to internal teams.
• Document support tickets and create knowledge base articles.
• Build strong customer relationships and deliver training.
• Collaborate with R&D to relay feedback.

Skills

Analytical mindset

Strong problem-solving skills

Excellent interpersonal skills

Communication skills

Programming knowledge (C#, .NET, Python, LabVIEW, VeriStand)

Education

Bachelor's degree in Engineering (Electronics or Computer Science)

Job description

A Graduate Customer Support Engineer is sought to join an innovative engineering team in Essex, contributing to the successful implementation, support, and maintenance of advanced electronic test and measurement solutions.

The Graduate Customer Support Engineer, Essex, will play an essential role in ensuring customer satisfaction, providing technical support, troubleshooting, and building trusted relationships with clients.You will collaborate with engineering, product, and R&D teams, ensuring customer issues are resolved effectively while contributing feedback to support product development and improvement.Responsibilities include:

• Troubleshoot and resolve customer issues related to installation, configuration, and maintenance of products.

• Escalate complex technical issues to internal teams and act as a liaison to ensure timely resolution.

• Document support tickets and create knowledge base articles and troubleshooting guides.

• Build and maintain strong customer relationships, delivering training and tailored advice.

• Collaborate with R&D to relay feedback and support product enhancements.

• Meet Service Level Agreements (SLAs) by providing timely and effective customer support.

The Graduate Customer Support Engineer, Essex, will have the following key skills:

• Bachelor's degree in Engineering (preferably Electronics or Computer Science).

• Knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand).

• Analytical mindset with strong problem-solving skills.

• Excellent interpersonal and communication skills.

• Ability to thrive under pressure and adapt in a fast-paced environment.

APPLY NOW - Graduate Customer Support Engineer job in Essex could be of interest, send your CV to [e-mail] or call Adam on 01582878821/ 07961158768.