Graduate Customer Success Manager at London Tech Company (£30-45k base salary + Hybrid)

Tangent; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Ein innovatives Unternehmen in London sucht einen Graduate Customer Success Manager, der leidenschaftlich daran interessiert ist, Kundenbeziehungen zu pflegen und sicherzustellen, dass Kunden ihre Ziele mit dem Produkt erreichen. Diese spannende Rolle erfordert starke Kommunikationsfähigkeiten und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Sie werden direkt mit Mentoren zusammenarbeiten, die Ihnen helfen, sich in der Branche zurechtzufinden und Ihre Karriere voranzutreiben. Wenn Sie proaktiv sind und eine Leidenschaft für Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in Kundenbetreuung, Account Management oder Verkauf ist von Vorteil.
• Starke Kommunikations- und Problemlösungsfähigkeiten sind unerlässlich.

Responsibilities

• Aufbau starker Beziehungen zu Kunden, um ihre Ziele zu erreichen.
• Kombination aus Kundenbetreuung, Account Management und proaktiver Engagement.

Skills

Kundenbetreuung

Beziehungsaufbau

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Projektmanagement

Job description

Graduate Customer Success Manager at London Tech Company (£30-45k base salary + Hybrid)

This range is provided by Tangent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Looking for a job is f*cking hard! You send off tons of applications only to get ghosted by recruiters and to never get any feedback. We understand how tough it is and that’s why we created Tangent - so you can get help to get hired.

What is Tangent?

Tangent lets you bypass the recruiters by connecting you directly with your future colleagues. They commit their time to mentor you through the job search process, review your CVs, offer career advice, and refer you into exclusive job opportunities at their company (that’s recommending you internally to the recruitment team).

How does it work?

• Easy Apply - we don’t make you waste time repeating what’s in your CV
• Connect with the Mentors - get referred and coached through the interview process at their company

Did you know?! If you are referred for a job you’re 9x more likely to be hired vs applying direct on a job board.

The role:

• Graduate Customer Success Manager at one of London’s leading tech employers
• You'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service. Your role combines customer support, account management, and proactive engagement to drive satisfaction, retention, and growth.
• Experience in account management, customer support, sales, training, and project management translates well into a Customer Success role. Strong relationship-building, problem-solving, and communication skills are essential. Backgrounds in consulting, SaaS, or marketing can also be valuable, especially if they involve helping clients achieve their goals.
• Job Type: Full-time
• Salary: £30,000.00-£45,000.00 per year

What do I need?

• You must be able to work in the UK without needing sponsorship/visa
• Be able to work in office or hybrid in London
• Excited by the opportunity to connect with mentors and get referred

Candidate profile:

• Highly proactive and willing to learn
• Excellent communicators (written or verbal)
• Happy working in a fast-paced environment
• Natural relationship-builders
• Motivated and driven to achieve outcomes

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, Customer Service, and Consulting

Industries

• Technology, Information and Internet, Software Development, and IT Services and IT Consulting