Graduate Customer Success Associate (Summer 2025)

Acre; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a forward-thinking firm as a Graduate Customer Success Associate, where you will play a vital role in enhancing the home buying process through innovative technology. This position offers a unique opportunity to work in a dynamic start-up environment, contributing to customer satisfaction and product improvement. You will engage with users, assist with technical issues, and advocate for customer feedback, all while gaining insights into various functions within the fintech industry. If you are passionate about making a difference and eager to learn, this role is perfect for you.

Benefits

Monthly team social events

Free accommodation for relocators

25 days annual leave plus bank holidays

Opportunity to earn equity

Company laptop

Private healthcare

Pension contribution

Cycle to work scheme

Breakfast, snacks, and drinks provided

Qualifications

• Strong attention to detail and high expectations.
• Curious in nature with a strong desire to achieve.

Responsibilities

• Develop and maintain knowledge of users and product.
• Assist brokers with support requests and provide outstanding customer experience.
• Deliver high-quality webinar trainings to customers.

Skills

Customer Service

Problem Solving

Communication

Technical Troubleshooting

Education

Bachelor's Degree

Job description

Graduate Customer Success Associate (Summer 2025)

Join to apply for the Graduate Customer Success Associate (Summer 2025) role at Acre

Graduate Customer Success Associate (Summer 2025)

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Join to apply for the Graduate Customer Success Associate (Summer 2025) role at Acre

Acre is rebuilding the UK’s £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages.

Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers.

After a hugely successful 2023, during which we achieved an impressive 400% year-on-year increase in mortgage volume, we have sustained this momentum by doubling our market share in 2024. To keep pace with our growing user base and maintain Acre's position at the cutting edge of innovation in the mortgage market, we are looking to expand our team.

The Role

This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth.

We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better.

You will join our top-performing Customer Success team to help ensure that our firms are using Acre’s platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development and Marketing, and Innovation.

Responsibilities:

The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team.

Your day to day will involve:

• Developing and maintaining a deep knowledge of our users and our product
• Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares.
• Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team
• Perform technical troubleshooting and problem-solving of customer queries.
• Delivering high quality webinar trainings to our customers on how to use Acre
• Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.)
  
  
  

About you:

• Curious in nature and with a strong desire to achieve.
• Highly self-motivated and able to work independently.
• Have a strong attention to detail and high expectations.
• A resourceful, quick, sharp and creative problem solver.
• Passionate about people and making Acre customers happy.
• Excellent at communicating.
  
  
  

What we offer:

• A chance to make an impact within a high growth fintech start-up
• Monthly team social events, from trips to Brighton to Picnics in the park
• One week of free accommodation for those relocating
• 25 days annual leave plus bank holidays
• Opportunity to earn equity through our EMI option scheme
• Company laptop and supporting tech
• Private healthcare and a cash plan
• Pension contribution matched by Acre up to 4%
• Cycle to work scheme
• Breakfast, snacks and drinks provided in our vibrant Shoreditch office
  
  
  

We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we’d love to hear from you.

We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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