Graduate Customer Service Advisor

iwoca; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading FinTech company in Leeds is looking for a Graduate Customer Success Advisor to provide exceptional service. You will assist customers in maximizing product use and resolving inquiries. Ideal candidates are recent graduates with a passion for customer service and strong communication skills. The role offers hands-on experience in a dynamic environment and opportunities for career progression.

Benefits

Health insurance

Gym discounts

Private GP

Holiday entitlement

Learning budgets

Qualifications

• Strong academic record.
• Ability to stay calm under pressure.
• Comfortable with technology.

Responsibilities

• Answer inbound calls and assist with onboarding.
• Handle inquiries via phone, email, and chat efficiently.
• Understand customer needs and help them maximize product benefits.

Skills

Customer service passion

Communication skills

Problem-solving

Attention to detail

Team-oriented

Education

Recent graduate (within 1-2 years)

Job description

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Graduate Customer Service Advisor, Leeds

Location: Leeds, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

a6a3efa42c39

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We're looking for a Graduate Customer Success Advisor.

This is an exciting opportunity for recent graduates seeking experience in the financial services industry. As a Graduate Customer Success Advisor, you'll be the first point of contact, providing exceptional service across a range of queries. You will play a crucial role in ensuring customers derive maximum value from our products, fostering long-term relationships, and contributing to their growth and satisfaction. The role involves comprehensive training in customer engagement, problem-solving, and product knowledge.

About us

Fast, flexible finance empowers small businesses to manage cash flow better and seize opportunities. At iwoca, we help businesses get funds when they need them, often within minutes. Since 2012, we've made billions in funding available to over 100,000 businesses, positioning ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses by leveraging technology, data science, and excellent customer service.

Our culture

We're expanding across London, Leeds, and Frankfurt. We seek individuals eager to learn, lead projects, and impact thousands of small businesses.

A typical day includes:

• Answering inbound calls and assisting with onboarding and support.
• Handling inquiries via phone, email, and chat professionally and efficiently.
• Identifying and resolving potential issues promptly.
• Understanding customer needs and helping them maximize product benefits.
• Gathering feedback for improvements.
• Collaborating with internal teams to resolve issues.
• Escalating unresolved issues appropriately.
• Developing product knowledge through training and curiosity.
• Maintaining accurate CRM records.

What We Are Looking For:

• A recent graduate (within 1-2 years) from any discipline with a strong academic record.
• Passion for customer service and helping people.
• Clear, empathetic, confident communication skills.
• Problem-solving skills and curiosity about how things work.
• Ability to stay calm under pressure.
• Team-oriented mindset.
• Proactive and initiative-taking attitude.
• Attention to detail.
• Comfortable with technology and quick to learn new systems.

What We Offer:

• Career progression opportunities.
• Hands-on experience in a growing FinTech.
• A supportive, inclusive, energetic culture.
• Opportunity to shape customer experience and your future.

The closing date for applications is August 18, 2025.

The culture

We hire passionate, humble individuals with a growth mindset, prioritizing learning and professional development. We value diversity and encourage exploration of new areas to foster innovation.

Our environment and flexible policies support work-life balance, helping you thrive both personally and professionally.

The offices

• Offices in London, Leeds, and Frankfurt with amenities and events.

The benefits

• Health insurance, gym discounts, private GP.
• Holiday entitlement, sabbaticals, mental health support.
• Pension, share options, parental leave, childcare benefits.
• Cycle-to-work, electric car schemes, company retreats.
• Learning budgets and platforms like Treehouse.

Useful links: iwoca benefits & policies