Graduate Customer Experience Project Manager

targetjobs UK; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global software company is seeking a Graduate CX Project Manager to improve customer journey across divisions. The role involves leading cross-functional projects, focusing on customer-centric outcomes, and requires strong organizational, communication, and data-driven skills. Join their Graduate Programme starting 1 October 2025.

Qualifications

• Graduate with various degree disciplines welcome.
• Strong organizational skills with attention to detail.
• Data-driven approach to provide insights.
• Understanding of project management frameworks (Agile, Waterfall, Six Sigma).
• Effective communication and presentation skills.
• Ability to coordinate with cross-functional teams.
• Optimistic problem-solving attitude and eagerness to learn.
• Proficiency in project management tools (e.g., Jira, Asana) is a plus.

Responsibilities

• Leading cross-functional initiatives to improve customer journey.
• Ensuring seamless execution of customer experience projects.
• Delivering projects on time, within scope, focused on customer-centric outcomes.

Job description

Job Description

Calling all Graduates! Do you have a passion for customer experience? Are you motivated to solve problems and work with others to find solutions? Are you looking for an opportunity to kickstart your career with an exciting role that offers industry-leading training and mentoring? Welcome to Sage.

Sage is a global FTSE 100 listed software company with big growth ambitions. We want to hear from individuals interested in customer experience, technology, organizational behaviour, culture, human risk, communications, and data. You will contribute to enhancing Sage’s customer journey, thriving on exploring new ideas and resolving challenges.

Role Overview

As a Graduate CX Project Manager at Sage, you will play a pivotal role in improving our customer journey across the Finance and ERP Division. You will lead cross-functional initiatives, working closely with marketing, product development, operations, and IT teams to ensure seamless execution of customer experience projects. Your goal will be to deliver projects on time, within scope, and focused on customer-centric outcomes.

Key Responsibilities

• Be a graduate; we welcome various degree disciplines. Skills that will help you succeed include:
• Strong organizational skills with attention to detail.
• Data-driven approach to provide insights.
• Understanding of project management frameworks (Agile, Waterfall, Six Sigma).
• Effective communication and presentation skills.
• Ability to coordinate with cross-functional teams.
• Optimistic problem-solving attitude and eagerness to learn.
• Proficiency in project management tools (e.g., Jira, Asana) is a plus.

Application Process

• Apply online with your CV/Resume.
• Complete a gamified, science-driven assessment via Harver to assess alignment with our values and reduce unconscious bias.
• Participate in a short video interview to showcase your experience.
• If successful, attend an Assessment Centre at a Sage office.
• Join our Graduate Programme starting 1 October 2025.

Due to high application volumes, responses to video interviews may be delayed. We appreciate your patience.

At Sage, we are committed to inclusivity. If you require adjustments to support your application or work experience, please contact us.