Graduate Customer Experience Project Manager

Sage City; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Job Details: Graduate Customer Experience Project Manager

Full details of the job.

Job Title: Graduate Customer Experience Project Manager

Job Description: Calling all Graduates! Do you have a passion for customer experience? Are you motivated to solve problems and work with others to find solutions? Are you looking for an opportunity to kickstart your career with a dynamic role that offers industry-leading training and mentoring? Welcome to Sage.

Sage is a global FTSE 100 listed software company with big growth ambitions. We want to hear from individuals with interests in customer experience, technology, organisational behaviour, culture, human risk, communications, and data. You will be contributing to the enhancement of Sage’s customer journey, so you will need to thrive on exploring new ideas and resolving challenges.

As a Graduate CX Project Manager at Sage, you will play a pivotal role in enhancing our customer journey across the Finance and ERP Division. You will lead cross-functional initiatives, working closely with teams from marketing, product development, operations, and IT to ensure seamless execution of customer experience improvement projects. Your mission will be to deliver projects on time, within scope, and with a focus on customer-centric outcomes.

Key Responsibilities:

1. Lead customer experience improvement projects.
2. Coordinate with cross-functional teams.
3. Utilize data to provide insights for decision-making.
4. Ensure projects are delivered on time and within scope.

Minimum Requirements:
To be eligible, you’ll need to be a Graduate, but we’re open to different degree disciplines. The following skills will also help you thrive in the role:

• Strong organizational skills with attention to detail.
• Data driven, able to use data to provide insights.
• Understanding of project management frameworks (Agile, Waterfall, Six Sigma).
• Effective communication and presentation skills.
• Optimistic approach to problem-solving and a passion for learning.
• Ideally, you’ll have proficiency in project management tools (e.g., Jira, Asana).

Application Process:

1. Apply online with your CV/Resume.
2. Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
3. Video Interview: Complete a short video interview to bring your experience to life.
4. Assessment Centre: If your video interview is successful, you’ll be invited to an Assessment Centre at one of our Sage offices.
5. Graduate Programme: Successful candidates will join our Graduate Programme on 1 October 2025.

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there are any adjustments that would help you thrive in the application process or beyond, please reach out to us at [e-mail].

Function: Product

Country: United Kingdom

Office Location: Newcastle

Work Place type: Hybrid

Advert: Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [e-mail].
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/