Graduate Client Services Retail Analyst

SS&C Technologies; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

SS&C Technologies is seeking a Graduate Client Services Retail Analyst for their Basildon office, starting September 2025. This role offers graduates the chance to work across multiple service areas, enhancing processes and client experiences. Graduates can expect structured development, mentorship, and a clear progression path within an 18-24 month program.

Benefits

Structured learning and development plans

Supportive network of managers and mentors

Real business project exposure

Clear path of progression

Qualifications

• Graduate with a 2:2 degree or above.
• Experience in service environments.
• Interest in process improvement.

Responsibilities

• Rotate across Voice, Written, and Breaches teams.
• Contribute to customer improvement initiatives.
• Gain understanding of client service journey.

Skills

Communication skills

Organizational skills

Customer-first mindset

Process improvement interest

Education

2:2 degree or above in business-related subject

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

About SS&C:

SS&C is a global technology and services provider for the financial industry. Our clients rely on us to help them grow, stay compliant, and operate efficiently—and we rely on talented people like you to help make that happen.

At SS&C, our Global Investor and Distribution Solutions (GIDS) and Retirement Solutions

(RS) divisions are engineered to help financial institutions navigate the challenges

of today’s global markets. With cutting-edge technology and world-class services,

our clients trust us to help them stay ahead of the competition, enhance operational

efficiency and accelerate growth—no matter where they operate .

Join our Graduate Programme – Starting September 2025

We are looking for a Graduate Client Services Retail Analyst to join our Client Services team based in SS&C House, Basildon. This is an exciting opportunity for a graduate with strong communication skills and a passion for continuous improvement to gain broad exposure across multiple key service areas.

Over the course of your graduate programme, you will rotate through three core areas: Voice (4 months), Written (6 months), and Breaches (6 months), giving you a well-rounded view of client service operations.

You’ll be involved in supporting and delivering customer improvement initiatives, developing a deep understanding of the end-to-end customer journey across all contact channels. As you grow in confidence, you’ll take ownership of smaller initiatives and work closely with colleagues and stakeholders to improve processes and client outcomes.

This role is ideal for someone with:

• A 2:2 degree or above in a business-related or similar subject graduating this year or 2024

• Strong interpersonal and communication skills

• A customer-first mindset and experience in service environments (either academic or professional)

• A natural curiosity for how things works and how they can be improved

• An interest in process improvement or continuous improvement methodologies

• Strong organisational skills and the ability to manage competing priorities

In the first 6–12 months, you will:

• Rotate across Voice, Written, and Breaches teams

• Gain a full understanding of the client service journey and different customer contact channels

• Contribute to customer improvement initiatives

• Shadow experienced team members and begin to lead small improvement tasks

• Build working relationships with key business units and gain insight into service operations

You’ll also benefit from:

• Structured learning and development plans

• A supportive network of managers and mentors

• Exposure to real business projects and improvement initiatives

• A clear path of progression and ongoing support throughout the 18 – 24-month programme

Next steps:

Submit your CV by Saturday 14th June 2025. If successful, you’ll be invited to attend an assessment day and a professional interview in July 2025.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.