Graduate Apprentice

Scottish Federation of Housing Associations; Paisley; On-site; GBP 26,484 - 32,369; Full time

Job summary

The Scottish Federation of Housing Associations is looking for a Graduate Apprentice based in Paisley with a hybrid working model to support various administrative processes. This full-time position integrates studying and offers valuable experience in a collaborative environment.

The ideal candidate will assist with tenant enquiries, property visits, compliance activities, and policy development. With a salary of £29,427 and a commitment of 35 hours per week, this role is a fantastic opportunity for personal and professional growth.

Qualifications

• Ability to maintain accurate digital and paper records in line with retention schedules.
• Strong analytical skills for data collation and performance monitoring.
• Effective communication skills for tenant and contractor interactions.

Responsibilities

• Serve as first point of contact for tenants and contractors.
• Conduct property visits and prepare clear notes.
• Assist in pre-tenancy checks and allocations processes.

Job description

Operational and Administrative Support

• Act as a first point of contact for tenants, owners, and contractors providing accurate information and progressing routine enquiries to conclusion.
• Conduct property, tenancy, and welfare visits, preparing clear notes and escalating issues appropriately.
• Assist with pre-tenancy checks, allocations processes, and tenancy sign-up documentation.
• Record, monitor, and follow up maintenance issues, ensuring timely resolution and effective communication with tenants and contractors.
• Support compliance activities including gas safety, electrical checks, and other statutory requirements by maintaining accurate records and monitoring due dates.
• Prepare routine reports, letters, and documentation for managers, committees, and external bodies.

Information Management & Record Keeping

• Maintain accurate digital and paper records in line with WHA’s retention schedules and GDPR requirements.
• Collate and analyse routine data to support service delivery, performance monitoring, and audit requirements.
• Act as a reliable source of information for colleagues on administrative processes and system use.

Service Improvement & Policy Support

• Assist in the development, review, and updating of policies, procedures, and guidance documents.
• Identify opportunities to streamline administrative processes and improve customer experience.
• Contribute to project work and organisational initiatives as required.

Teamwork & Collaboration

• Work collaboratively with colleagues across departments during rotational placements.
• Represent WHA at meetings and events, including occasional evening meetings.

Management Committee

• As part of the development within this role, the candidate should join and partake in all training as a volunteer committee member of AN other RSL.
• Time for training and attending meetings will be covered as part of this job role with WHA.

Additional Responsibilities

• To attend and, where necessary, represent WHA at meetings with external organisations and individuals, including evening meetings as required.
• To contribute to the general development and wider activities of WHA, as a member of the staff team and to act at all times in the best interests of WHA.
• To ensure compliance with our IT and GDPR policies and retention plans and schedules.

Closing date for applications: Monday 20th July 2026, 08:00

Full salary & employment details

Job Title: Graduate Apprentice

Location: Paisley with Hybrid working to accommodate studying

Job Type: 4 years - Full Time with study time incorporated

Grade: EVH grade 4 PA11 - 5 PA14

Salary: £29,427

Hours: 35 per week

Email address: [e-mail]