Graduate AI Enablement & Support Engineer

Sage Group plc; North East; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading software company in Newcastle is seeking a motivated Graduate AI Enablement & Support Engineer. This hybrid role involves customer enablement, technical onboarding, and product support, making it an ideal opportunity for recent graduates. Candidates should have a background in AI, coding skills, and a willingness to learn in a fast-paced environment.

Benefits

Hybrid working arrangement

Graduate Programme

Innovation-driven environment

Qualifications

• Graduate with a degree in a relevant technical field.
• Understanding of core AI/ML concepts like NLP or computer vision.
• Coding skills, preferably in Python, are essential.

Responsibilities

• Assist customers in getting started with AI platforms.
• Deliver hands-on technical guidance during AI service rollouts.
• Provide third-line technical support for AI-powered services.

Skills

Understanding of AI/ML concepts

Coding skills in Python

Knowledge of databases and SQL

Analytical and problem-solving skills

Excellent communication skills

Customer-focused mindset

Education

Graduate in Computer Science, AI, Data Science, or Software Engineering

Job description

Job Title

Graduate AI Enablement & Support Engineer

Job Description

About the Role

We are looking for a motivated and curious Graduate Enablement & Support Engineer to join our growing AI Services team in Newcastle. This is a fantastic, early-career opportunity, ideal for recent graduates passionate about artificial intelligence and eager to apply their technical skills in a real-world setting.

You will work in a hybrid role across customer enablement, technical onboarding, and third-line product support. Your responsibilities include working directly with internal stakeholders, clients, and engineers to ensure our AI solutions are well-supported, effectively integrated, and delivering value to Sage.

Key Responsibilities

• Assist customers in getting started with our AI platforms and tools
• Help tailor onboarding materials, documentation, and demos to specific client needs
• Deliver hands-on technical guidance during AI service rollouts or proof-of-concepts
• Support clients in deploying, configuring, and integrating AI features and models
• Help identify improvements to onboarding and support workflows
• Work closely with product and data science teams to understand AI capabilities and translate them into customer-facing solutions
• Provide third-line technical support for AI-powered services
• Log, investigate, and resolve technical issues in collaboration with engineering teams
• Monitor service performance and proactively reduce issues
• Assist with issue triage and escalation processes

To succeed, you'll ideally be a graduate in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or similar fields.

Additionally, you should have:

• An understanding of core AI/ML concepts such as NLP, model training, or computer vision
• Coding skills, preferably in Python, and familiarity with development tools and environments
• Knowledge of databases and SQL
• Strong analytical and problem-solving skills with a structured troubleshooting approach
• Excellent written and verbal communication skills
• Eagerness to learn and a customer-focused mindset

This role is based in our Newcastle office with a hybrid working arrangement (three days in-office).

Application Process

1. Apply online with your CV/Resume
2. Complete a gamified, science-driven assessment via Harver to help us assess alignment with our values and reduce unconscious bias
3. If matched, you'll receive a video interview to record
4. If successful, you'll be invited to an Assessment Centre
5. Successful candidates will join our Graduate Programme on 6 October 2025

Additional Information

Function: Product

Country: United Kingdom

Office Location: Newcastle

Workplace Type: Hybrid

Working at Sage means supporting millions of small and medium-sized businesses globally with innovative technology. We leverage AI to help business owners spend less time on routine tasks and more on pursuing their ambitions.

We celebrate individuality and welcome applicants from all backgrounds. For application support, contact [e-mail].

Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/

Watch our culture video: youtube.com/watch?v=qIoiCpZH-QE

We are committed to diversity, equity, and inclusion. Learn more: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/