Graduate Accountant - Customer Support

Matched; Wokingham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Matched is seeking a Customer Support Executive to help customers maximise value from our fintech software. Ideal candidates hold an accounting qualification or degree and have 6+ months in customer service, with a confident phone manner and strong written communication.

The role involves answering calls and emails, researching accounting/tax topics, and assisting customers with product and sales inquiries. It rewards proactive learning and collaboration in a hybrid setting in Wokingham.

Qualifications

• 6+ months experience in customer service or support.
• Degree/qualification includes accountancy or finance module (AAT/ACCA or degree).
• Confident, calm and concise telephone manner.
• Clear written and spoken communication.

Responsibilities

• Answer customer support calls and emails with exceptional care.
• Research and answer questions on accounts, tax, and products.
• Help existing and prospective customers with general sales inquiries.
• Expand knowledge of products to resolve customer questions.

Skills

Customer service

Telephone support

Written communication

Problem solving

Education

AAT or ACCA or Accountancy degree (finance module)

Job description

Location:Hybrid, 3 days a week in the Wokingham office

Why: FinTech Software Vendor experiencing huge growth

• Do you have an Accountancy Qualification (AAT) or an Accountancy Degree?
• Do you have 6+ months experience providing customer support or customer service?

The company are a leading FinTech Software Company, experiencing growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route.

You will have daily opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers.

• Answer customer support telephone calls and emails, providing exceptional customer care
• Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers.
• Build your knowledge of products and use this to resolve customers' questions
• Assist existing and prospective customers with general sales enquiries
• Suggest new or improvements to support materials (FAQ's, user guides and knowledge base)
• Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes

Requirements - Graduate Accountant - Customer Support

• A degree that included an accountancy or finance module such as business, accountancy, finance or AAT or ACCA
• 6+ months experience in a customer service role (ideally supporting customers over phone and email)
• A confident, calm and concise telephone manner
• Clear communication both written and spoken
• An analytical and organised approach to problem solving
• The ability to interact positively with customers at all levels
• The ability to work well under pressure