Graduate Account Relationship Manager

Baltic Apprenticeships; Darlington; On-site; GBP 26,000; Full time

Job summary

A leading tech education organization in Darlington seeks a Graduate SME Account Relationship Manager. This role involves managing employer accounts, fostering relationships, and supporting business opportunities. Ideal for ambitious graduates with an interest in sales and account management. The position offers a supportive environment, great training, and career development opportunities.

Benefits

25+ days annual leave

Mental health support

Career development pathways

Early finish every Friday

Gym discounts

Qualifications

• Confident communication skills and relationship-building ability.
• Proactive and organized, able to multitask and prioritize.
• Experience in customer-facing roles is desirable.

Responsibilities

• Build relationships with SMEs, ensuring satisfaction and retention.
• Support employer accounts through communication and upselling.
• Collaborate with teams for a seamless experience.

Skills

Relationship-building skills

Confident communicator

Proactive

Organized

Team player

Solution-focused

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Title: Graduate SME Account Relationship Manager
Division: Sales
Salary: £26,000 per annum + uncapped bonus scheme
Location: Head Office
Hours: 36 hours per week, Monday - Friday

Who We Are

As an Ofsted Outstanding provider of apprenticeships in the IT, Tech, and Digital sectors, we exist to inspire individuals and transform futures. We're proud to be one of the Sunday Times Top 100 Best Places to Work 2024, and we're passionate about making a real difference. Whether it's through our innovative programmes or our people-first culture, everything we do is built on the belief that learning changes lives.

If you're an ambitious graduate looking to kickstart your career in sales, account management, or customer relationship roles, and want to make a positive impact in a growing tech education business, we want to hear from you!

What's the Role?

As a Graduate SME Account Relationship Manager, you'll be part of our SME Account Management Team, where you'll build strong, lasting relationships with employers across the UK. You'll work closely with our Coaches and wider teams to support businesses and apprentices throughout their journey - from programme enrolment to progression opportunities.

This role is ideal for graduates with a background or interest in business, marketing, sales, or customer service who are eager to learn, grow, and make a real impact in a fast-paced and supportive environment.

What You'll Do

• Be the key point of contact for a portfolio of SME employer accounts
• Support and grow client accounts through regular communication, upselling, and identifying progression opportunities
• Build trusted relationships that enhance client satisfaction and long-term retention
• Collaborate with internal teams to ensure a seamless learner experience
• Help resolve any service-related issues and support learner success
• Track key metrics and maintain accurate records of client interactions

What We're Looking For

Essential Skills & Traits:

• A people person - confident communicator with strong relationship-building skills
• Proactive, enthusiastic, and ready to take ownership
• Organised with the ability to multitask and prioritise effectively
• Team player who enjoys working collaboratively across departments
• Eager to learn and grow in a fast-paced commercial environment
• Resilient and solution-focused with a positive attitude

Desirable (but not essential):

• Experience in customer-facing roles such as sales, recruitment, hospitality, or retail
• Knowledge of apprenticeships or interest in tech/digital learning

What's in It for You?

Career Development:

• A structured development pathway to grow your career in account management
• Full training and ongoing mentoring from experienced professionals
• Access to CPD support including public speaking, presentation, and negotiation skills

Culture & Work-Life Balance:

• Early finish every Friday - we operate a 4.5-day working week
• 25+ days annual leave, rising to 30 with service
• Full office shutdown between Christmas and New Year
• Life Event Day and Buy & Sell Holiday Scheme for extra flexibility
• No weekend or Bank Holiday working

Wellbeing & Benefits:

• Free mental health support via SPILL
• Access to a wellbeing specialist and gym discounts
• Enhanced maternity and paternity leave (after 2 years' service)

Recognition & Community:

• Instant-win Scratch Card scheme to reward great work
• Regular team events, breakfasts, and competitions
• One paid Volunteer Day per year to give back to causes you care about

Ready to Launch Your Career?

This is your chance to be part of something bigger. A meaningful role with real impact, outstanding training, and the opportunity to grow with a forward-thinking organisation.

Apply now and help us shape the future of tech talent across the UK.