GP Surgery Receptionist

Integrated Care System; Nuneaton; On-site; GBP 12,000 - 18,000; Part time

Job summary

An opportunity has arisen for an experienced GP surgery receptionist to join a friendly team at a leading healthcare practice. The role involves managing patient inquiries, appointment bookings, and administrative support, requiring prior experience in GP settings and proficiency in medical software. This part-time position offers flexibility and the potential to adjust hours as needed.

Qualifications

• Must have prior experience in a GP surgery or healthcare setting.
• Must be proficient in using EMIS Web and Docman systems.

Responsibilities

• Greeting patients and managing phone and face-to-face enquiries.
• Booking, amending, and cancelling appointments.
• Processing incoming and outgoing correspondence.

Skills

Strong communication skills

Attention to detail

Organizational Skills

Customer-focused

Education

Previous GP Surgery Experience

Proficiency in EMIS Web

Tools

EMIS Web

Docman

Microsoft Office

Job description

We are looking for an experienced GP surgery receptionistto join our friendly GP Surgery team. This role requiresprevious experience in a GP surgery setting, and proficiency in using EMISWebis essential.

PLEASE NOTE :The role initially requires 18-20 hours per week,These hours may adjust in the future based on the needs of the practice.

Main duties of the job

We are seeking a friendly, organised, and reliable Receptionist to join our busy GP surgery team. The successful candidate will be the first point of contact for patients, handling appointment bookings, patient queries, and administrative tasks.

Greeting patients and managing phone and face-to-face enquiries.

Booking, amending, and cancelling appointments using EMIS Web.

Processing incoming and outgoing correspondence via Docman.

Supporting clinicians with efficient workflow of administrative tasks.

Maintaining patient confidentiality and excellent customer service.

Previous experience in a GP surgery or healthcare setting.

Competence in EMIS Web and Docman systems.

Strong communication skills and attention to detail.

About us

St Nicolis is a branch site of Station Street Surgery. We are in the process of building a strong, integrated team that can grow and work together for years to come.

Job responsibilities

• Previous experience working in a GP surgery is essential
• Strong knowledge of EMIS Web system
• Excellent communication, organizational, and multitasking skills
• Ability to work independently and as part of a team
• Attention to detail and confidentiality.

Person Specification

Organizational Skills

• Organizational Skills: Ability to manage and prioritize multiple tasks efficiently, ensuring the smooth daily running of the surgery.
• Communication Skills: Excellent verbal and written communication skills for liaising with patients, staff, and external services.
• Attention to Detail: High level of accuracy when handling patient records, data entry, and correspondence.
• Confidentiality: Understanding of patient confidentiality, GDPR, and data protection regulations, ensuring compliance at all times.
• Problem-Solving: Ability to think on your feet and resolve administrative and operational issues quickly and effectively.
• Team Player: Ability to work collaboratively within a multidisciplinary team.
• Customer-Focused: Friendly and approachable, ensuring excellent service is provided to patients and visitors.
• Adaptability: Flexible and able to respond to the changing needs of the surgery.
• Proactive: Ability to take initiative and anticipate the needs of the surgery and the team.

Qualifications

• Previous GP Surgery Experience: Demonstrated experience in a similar administrative and secretarial role within a GP practice or primary care setting.
• Proficiency in EMIS Web: Strong working knowledge of EMIS Web for managing patient records, appointments, and correspondence.
• Administrative Skills: Proven ability to manage administrative tasks such as filing, record-keeping, scheduling, and correspondence in a healthcare environment.
• IT Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.
• NHS or Primary Care Experience: Familiarity with NHS systems, processes, and healthcare protocols.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.