GP Surgery Medical Receptionist

Integrated Care System; Southampton; On-site; GBP 10,000 - 20,000; Part time

Job summary

A friendly and organised part-time Receptionist is wanted to join a busy General Practice in Southampton. The role involves greeting patients, handling phone calls, and managing appointment schedules, while ensuring confidentiality and professionalism. Ideal candidates will have strong interpersonal skills, attention to detail, and previous experience in customer service or administration.

Qualifications

• Previous experience in a customer-facing or administrative role.
• Ability to handle sensitive information confidentially.
• Flexible and reliable team player.

Responsibilities

• Greet patients and visitors in a polite and welcoming manner.
• Answer telephone calls promptly and efficiently, booking appointments and handling general inquiries.
• Process patient check-ins and update records using clinical software.

Skills

Interpersonal skills

Attention to detail

Confidentiality

Teamwork

Job description

We are seeking a friendly, organised, and reliable Receptionist to join our busy General Practice team on a part-time basis. As a key point of contact for patients, you will provide front-line reception and administrative support, ensuring a smooth and professional service.

We are looking for 2x 16.5 hour receptionists with specific shifts.

2= Monday 7.45am-1.15pm, Tuesday 1.15pm-6.45pm, Thursday 1.15pm-6.45pm

Main duties of the job

Greet patients and visitors in a polite and welcoming manner.

Answer telephone calls promptly and efficiently, booking appointments and handling general inquiries.

Process patient check-ins and update records using clinical software

Manage repeat prescription requests in line with practice protocols.

Ensure the reception area is kept tidy and confidential at all times.

Handle sensitive and confidential information with discretion and professionalism.

Liaise with GPs, nurses, and administrative staff to support the smooth running of the surgery.

About us

We are a busy, friendly surgery based in Sholing and Bitterne.

Our Main branch is based in Sholing, with a sub branch in Bitterne.

Job responsibilities

Greet patients and visitors in a polite and welcoming manner.

Answer telephone calls promptly and efficiently, booking appointments and handling general inquiries.

Process patient check-ins and update records using clinical software

Manage repeat prescription requests in line with practice protocols.

Ensure the reception area is kept tidy and confidential at all times.

Handle sensitive and confidential information with discretion and professionalism.

Liaise with GPs, nurses, and administrative staff to support the smooth running of the surgery.

Person Specification

Qualifications

• Excellent interpersonal and communication skills
• High level of attention to detail and accuracy
• Ability to handle sensitive information confidentially
• Flexible and reliable team player
• Previous experience in a customer-facing or administrative role