GP Receptionist: Surrey Docks /Kingfisher Medical Centre : full time

Integrated Care System; London; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare provider in London is seeking a GP Receptionist to support front-line clinical teams at the Kingfisher Medical Centre in Lewisham. The ideal candidate should have excellent communication skills, empathy, and be comfortable with computer systems. Responsibilities include managing patient queries, booking appointments, and maintaining confidentiality. A friendly disposition and ability to work as part of a team are essential in this full-time role.

Qualifications

• Warm, friendly, and empathetic interaction with patients.
• Fast learner comfortable with computers.
• Experience in a GP practice preferred but not required.

Responsibilities

• Responsible for first-line patient contact and managing patient tasks.
• Answer patient queries via phone and schedule appointments.
• Book patients for health checks and vaccinations while maintaining confidentiality.

Skills

Excellent communication skills

Empathy

Computer literacy

Ability to influence and negotiate

Tools

EMIS

Job description

GP Receptionist: Surrey Docks /Kingfisher Medical Centre : full time

You will be working with our front-line clinical teams to support the delivery of the highest quality primary care service to our patients. You will be based full time at our Kingfisher Surrey Docks surgery in Lewisham.

Details

Job summary

The job

You will be working with our front-line clinical teams to support the delivery of the highest quality primary care service to our patients. You will be based full time at our Kingfisher Surrey Docks surgery in Lewisham.

Details

Location:Kingfisher Medical Centre,SE8 5DA.Hours:Full timeSalary:£20,530 23,463 WTE depending on experience

Main duties of the job

GP Receptionists will be responsible for helping to maintain a friendly but effective first-line of patient contact, deal with patient tasks appropriately, follow our systems and protocols and keep the practice presentable and safe.

Day to day responsibilities include answering patient queries on the phone, booking patients with the right clinician, calling patients to book them in for health checks and vaccinations. Youll need to follow our systems, policies and procedures carefully and ensure that you maintain confidentiality at all times.

About us

Our mission is to deliver the best healthcare to all of our patients

We aim to achieve this through the following:

• Creating a skilled team of dedicated clinicians and non-clinicians available to look after our whole patient population

• Building a large, diverse and permanent workforce within a healthy working environment to ensure stability, growth and continuity of care

• Working with our partners at the CCG, Federations, neighbouring practices and ensuring patients have access to the full range of essential and additional services

• Efficient, effective working through the implementation of robust systems and processes

• Maintaining strong governance to ensure consistently high clinical standards across the board

• Meeting / exceeding our targets and KPIs (both external and internal) to ensure we are getting the outcomes that we want

Job description

Job responsibilities

GP Receptionists will be responsible for helping to maintain a friendly but effective first-line of patient contact, deal with patient tasks appropriately, follow our systems and protocols and keep the practice presentable and safe.

Day to day responsibilities include answering patient queries on the phone, booking patients with the right clinician, calling patients to book them in for health checks and vaccinations. Youll need to follow our systems, policies and procedures carefully and ensure that you maintain confidentiality at all times.

Person Specification

Experience

Essential

• About you
• The right candidate will demonstrate excellent communication skills, be warm, friendly and empathetic but also able to influence and negotiate with patients. Youll be a fast learner who can follow our processes carefully as well as an enthusiastic and confident team player who will fit in well with our team.
• Minimum requirements: candidates must be comfortable with computers. Previous experience working in a GP practice or with EMIS is preferred but not required. Experience in customer service fields and second languages may be helpful in your application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

The Kingfisher Medical Centre

3 Kingfisher Square

London

SE8 5DA

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)