GP Receptionist Part Time 24 hours per week

Integrated Care System; Kingston upon Hull; On-site; GBP 16,000 - 22,000; Part time

Job summary

A leading healthcare organization is seeking a part-time GP Receptionist to manage patient interactions and support clinical staff. The role encompasses greeting patients, managing appointments, and ensuring efficient communication within the healthcare team. This position requires strong interpersonal skills and attention to detail.

Responsibilities

• Maintain and monitor the practice appointment system.
• Manage all repeat prescriptions, ensuring they are processed accurately and efficiently.
• Signpost patients to the correct service.

Job description

GP Receptionist Part Time 24 hours per week

Responsible for undertaking a wide range of reception duties and providing general support to the multidisciplinary team. Duties include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information, and assisting patients as required. Act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

1. Maintain and monitor the practice appointment system.
2. Process personal, telephone, and e-requests for appointments.
3. Answer incoming phone calls, transfer calls, or deal with callers' requests appropriately.
4. Signpost patients to the correct service.
5. Manage all repeat prescriptions, ensuring they are processed accurately and efficiently.
6. Initiate contact with and respond to requests from patients, team members, and external agencies.
7. Clinically code data on SystmOne.
8. Photocopy documentation as required.
9. Data entry of new and temporary registrations and relevant patient information.
10. Input data into patients' healthcare records as necessary.
11. Direct requests for information, e.g., SAR, insurance/solicitors letters, and DVLA forms to the administrative team.
12. Manage all queries efficiently.
13. Maintain a clean, tidy, and effective working area at all times.
14. Monitor and maintain the reception area and notice boards.
15. Support all clinical staff with general tasks as requested.
16. Action incoming emails and correspondence as necessary.
17. Scan patient-related documentation and attach scanned documents to patients' records.
18. Complete opening and closing procedures in accordance with the duty rota.

About us

The Bridge Group Practice operates within two purpose-built premises in West and North Hull. We serve over 8,500 patients and are part of the NEXUS Primary Care Network, comprising four local practices.

We are a GMS practice. Our clinical software is SystmOne, and we are paper-light. We excel in QOF and provide a range of Enhanced Services. Our 2016 CQC inspection rated us as GOOD. Our strengths include a commitment to traditional family practice values, strong ties with the local community, and good working relationships with neighboring practices.

Our team includes an Advanced Nurse Prescriber, a Nurse Practitioner, two experienced nurses, and healthcare assistants who manage long-term conditions. We have excellent administration and reception staff at both sites.

Job responsibilities

Monday, Tuesday, Wednesday, and Friday 12 pm - 6 pm

Additional tasks may be required depending on workload and staffing levels.

Person Specification

Experience

• Refer to attached person specification

Qualifications

• Refer to attached person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to ensure suitability for the role.