GP Receptionist Maternity Cover

NHS; Chester-le-Street; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-established GP practice is seeking an enthusiastic part-time receptionist to join their friendly team. The successful candidate will provide essential reception services during a maternity cover period, requiring a caring approach and good IT skills. Prior experience in a reception role, particularly within a healthcare environment, is highly desirable. This exciting opportunity commences around October 2025, with potential for extension based on practice needs.

Qualifications

• Experience in a patient environment or reception role is essential.
• Experience using SystmOne is desirable.
• Ability to thrive in a fast-paced working organization.

Responsibilities

• Provide effective reception service for patients and visitors.
• Liaise with clinical staff and handle appointment requests efficiently.
• Deal with general enquiries and provide care navigation for patients.

Skills

Caring and desire to help people

Good IT knowledge and skills

Excellent listening skills

Friendly, approachable manner

Excellent attention to detail

Problem solver

Education

GCSE grade A to C in English and Maths or equivalent

Job description

Job summary

Are you thinking you want a new start and a fresh challenge?

An exciting opportunity has arisen at our established and busy GP practice for an enthusiastic receptionist to join our friendly team, on a part-time, temporary basis to cover maternity leave. The exact dates of the cover are to be confirmed, but likely to start around October 2025.

We are a SystmOne practice. Experience as a GP receptionist is highly desirable.

We reserve the right to close applications at an earlier date than specified.

Main duties of the job

The main responsibilities of the post-holder will be to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

About us

The Villages Medical Group consists of 1 GP and 2 Advanced Nurse Practitioners, plus supportfrom:

Practice nurses

Healthcare Assistants

Specialist Nurse Practitioner

Management Team

Secretaries, Administrators and Receptionists.

Details Date posted

07 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

A0922-25-0001

Job locations

21 Gardiner Crescent

Pelton Fell

Chester le Street

Co. Durham

DH2 2NJ

Craghead Medical Centre

The Middles

Stanley

Durham

DH9 6AN

Job description Job responsibilities

Main Duties / Key Tasks:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Provide care navigation/signposting of patients.

Receive and make telephone calls as required.

Liaise with other clinical staff including district nurses, health visitors, etc.

To work in accordance with practice protocols.

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.

Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.

Job description Job responsibilities

Main Duties / Key Tasks:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Provide care navigation/signposting of patients.

Receive and make telephone calls as required.

Liaise with other clinical staff including district nurses, health visitors, etc.

To work in accordance with practice protocols.

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.

Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.

Person Specification Experience Essential

• *Caring and desire to help people.
• *Good IT knowledge and skills.
• *Experience in a patient environment or in reception role in a different sector.
• *Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals.
• *Friendly, approachable, flexible manner.
• *Excellent attention to detail.
• *Problem solver and able to use initiative
• *Willingness to learn new processes and systems

Desirable

• *Experience of working as a receptionist in General Practice, NHS, Social *Care or similar environment preferred.
• *Experience of using SystmOne.
• *Highly responsive and able to adapt to what is required.
• *Thrives in a fast paced working organisation

Qualifications Desirable

• GCSE grade A to C in English and Maths or equivalent

Person Specification Experience Essential

• *Caring and desire to help people.
• *Good IT knowledge and skills.
• *Experience in a patient environment or in reception role in a different sector.
• *Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals.
• *Friendly, approachable, flexible manner.
• *Excellent attention to detail.
• *Problem solver and able to use initiative
• *Willingness to learn new processes and systems

Desirable

• *Experience of working as a receptionist in General Practice, NHS, Social *Care or similar environment preferred.
• *Experience of using SystmOne.
• *Highly responsive and able to adapt to what is required.
• *Thrives in a fast paced working organisation

Qualifications Desirable

• GCSE grade A to C in English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Gardiner Crescent Surgery

Address

21 Gardiner Crescent

Pelton Fell

Chester le Street

Co. Durham

DH2 2NJ

Employer's website

https://www.peltonfellsurgery.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Gardiner Crescent Surgery

Address

21 Gardiner Crescent

Pelton Fell

Chester le Street

Co. Durham

DH2 2NJ

Employer's website

https://www.peltonfellsurgery.nhs.uk/ (Opens in a new tab)