GP Receptionist Care Navigator

NHS; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

An NHS GP Practice in Beckenham is seeking a Part-time Receptionist to manage patient interactions and administrative tasks. Candidates should have experience in a GP practice, be proficient in EMIS Web, and possess strong interpersonal and customer service skills. Join a dedicated team to provide quality care to a diverse population.

Benefits

NHS Pension

Annual leave

Opportunities for growth and progression

Qualifications

• Fluent in English, written and spoken.
• Excellent organisational and time management skills.
• Caring, empathetic character.

Responsibilities

• Answering telephone calls and dealing with face-to-face enquiries.
• Scheduling appointments for patients.
• Updating the clinical system with appointments and personal details.

Skills

Interpersonal skills

Admin skills

IT skills

Customer service

Education

Experience of working in a GP Practice

Experience of using EMIS Web

Job description

We are a friendly and busy NHS GP Practice in Beckenham. We are looking for a Part-time Receptionist to work with us at the practice.

We require a Medical Receptionist Care Navigator with initiative, drive, strong interpersonal, admin, and IT skills.

Previous reception/admin and/or customer service skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.

You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure.

You will have a range of patient-facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.

Experience of using Emis Web and working in a GP practice is preferred.

Main duties of the job

Job Responsibilities:

• Answering telephone calls and dealing with face-to-face enquiries.
• Politely greeting patients and visitors to the surgery.
• Scheduling appointments for patients.
• Dealing with all requests in an efficient and courteous manner.
• Screening enquiries for the doctors and medical staff.
• Registering new patients at the surgery.
• Explaining the practice procedures to new patients.
• Accurately collecting information and personal details about patients.
• Updating clinical system with appointments and personal details.
• Receiving urine and blood samples and sending them off to hospital laboratories.
• Arranging prescriptions for patients.
• Maintaining a clean reception and waiting area to show a professional image.
• Opening post and forwarding it to the relevant parties.
• Opening and locking up the surgery.
• Covering colleagues during times of annual leave.
• Ensuring building security, including knowledge of doors, windows, and alarms.
• Keeping the reception area, notice boards, and leaflet dispensers tidy and free from obstructions and clutter.
• Having a thorough knowledge of all Practice Policies and Procedures.
• Working in accordance with Practice protocols.
• Maintaining a computerised medical database.
• Receiving deliveries and processing relevant paperwork.
• Adhering to practice protocol for petty cash.
• Performing any other tasks allocated by managers.

About us

St James Practice is looking for an experienced and well-rounded Care Navigator to join our friendly and innovative GP Practice. Located in Beckenham, we serve over 7,000 patients, achieving high QOF performance and maintaining a Good CQC rating.

We seek an enthusiastic, reliable, motivated, and caring Receptionist who enjoys helping patients. We offer NHS Pension and annual leave.

This role is for 19 hours per week across 3 shifts on Mondays, Thursdays, and Fridays. Opportunities for growth and progression are available.

Candidate must be available to cover annual leave and absences.

This role suits a candidate looking for a few hours of work. Candidates living locally will benefit from the short commute.

Post available immediately.

Job responsibilities

Primary Responsibilities:

• Process and signpost patients to appropriate healthcare professionals.
• Answer incoming calls, transfer or handle requests appropriately.
• Maintain and monitor online requests/E-consults.
• Respond to requests from patients, team members, and external agencies.
• Accurately code data on Emis Web System.
• Input data into patient records.
• Manage requests for information such as SARs, insurance, and DVLA forms.
• Handle queries efficiently.
• Maintain a tidy working area.
• Support Care Navigators and Administrators during staff absences.
• Scan and attach patient documentation to records.
• Perform opening and closing procedures.
• Participate in the Care Navigators rota.
• Undertake mandatory training and induction.
• Support Patient Participation Group activities.
• Assist with health promotion and display promotional materials.
• Attend appraisals and contribute to performance reviews.
• Contribute to public health campaigns.
• Train and support new reception staff.
• Manage reception staff annual leave.
• Restock clinical rooms and necessary supplies.
• Perform any other duties as required by Partners and the Practice manager.

Person Specification

Qualifications

• Experience of working in a GP Practice.
• Experience of using EMIS Web.

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.