GP Receptionist/Care Navigator

Integrated Care System; Haslingden; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading healthcare provider in Haslingden is seeking a Receptionist/Care Navigator to join their team. The role involves assisting patients in accessing healthcare services with a focus on delivering outstanding customer service in a friendly environment. Candidates should possess NVQ Level 2 in Customer Service and be adept at using IT in a primary care setting. If you have a positive attitude and enjoy working with people, this position may be perfect for you.

Qualifications

• Experience of working in Primary Care/General Practice.
• Experience of working with the public in a customer service role.
• Willingness to work flexibly and adapt to changes.

Responsibilities

• Helping patients access services and providing general assistance.
• Process prescription and appointment requests efficiently.
• Projecting a positive image towards patients and visitors.

Skills

Good interpersonal and communication skills

Empathic, friendly disposition

Education

NVQ Level 2 in Customer Service

Tools

Microsoft Office

Word

Excel

Job description

The hours of work will be Wednesday 1.30pm to 6.30pm and Friday 8.00am to 6.30pm with the requirement to provide occasional cover for leave etc.

We are looking for an experienced Receptionist/Care Navigator to join our small, friendly team.

Your role will involve helping patients access the most appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the Practice Team and project a positive and friendly image towards patients and other visitors, either in person or via the telephone.

You will need to feel comfortable with technology and change/updates since the NHS is required to constantly meet the emerging needs of our population.

Main duties of the job

• Have a thorough knowledge of all Practice procedures.
• Work in accordance with written protocols.
• Process prescription requests via email, in person and over the telephone in accordance with Practice guidelines.
• Scan documentation into patients' medical records.
• Process appointment requests for current and future appointments from patients by telephone and in person.
• Deal with home visits requests and action in a timely manner.
• Registration of new patients, computer data entry into medical records.
• Be able to cover all reception positions as necessary.
• Be flexible in your approach and provide cover for colleagues when required.
• Process changes in patients' details.

About us

Rossendale Valley Medical Practice has a small clinical team who between them possess a wide range of skills and knowledge.

If you would like to work in an easy-going, friendly atmosphere, with supportive employers and fantastic colleagues, then this job is for you.

We are looking for a friendly, empathic individual to join our team.

Job responsibilities

To provide a high standard of customer service on behalf of the Practice.

To adopt an empathic approach to communication in all circumstances.

Person Specification

Qualifications

• NVQ Level 2 in Customer Service or any other customer service qualification
• Willingness to work flexibly.
• Work efficiently in a team or individually.
• Positive attitude towards change.
• Basic IT skills

Skills

• Good interpersonal and communication skills.
• An empathic, friendly disposition.

Experience

• Experience of working in Primary Care/General Practice.
• Experience of working with the public in a customer service role.
• Experience of working with Microsoft Office, Word & Excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.