GP Receptionist / Care Navigator

Integrated Care System; Deal; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local healthcare provider in Deal is looking for a caring and empathetic receptionist to join their team. You'll manage patient appointments, handle inquiries, and support administrative tasks in a busy GP surgery. Proficiency in IT and effective communication are essential. Previous healthcare or customer service experience is desirable but training will be provided. This role is part-time, requiring at least 15 hours per week across specified days.

Qualifications

• Required to undergo a satisfactory DBS check.
• Essential literacy and numeracy skills demonstrated by GCSEs.
• Competent typing skills including formatting documents.

Responsibilities

• Manage appointments and answer telephone enquiries.
• Greet patients and visitors warmly.
• Process requests for repeat prescriptions efficiently.

Skills

Proficient in IT

Strong interpersonal skills

Effective communication

Education

GCSEs in English and Maths

Tools

Microsoft Office

EMIS

Docman

Job description

We are seeking an enthusiastic, caring, and empathetic individual to join our well-established Reception team at a busy GP surgery in Deal. You will be the first point of contact for our patients, responsible for managing appointments, answering telephone enquiries, welcoming patients, and ensuring confidentiality at all times.

The role is for a minimum of 15 hours per week, with shifts worked across Wednesday, Thursday, and Friday.

The ideal candidate will be proficient in IT, well-spoken, and able to work effectively as part of a team. Previous experience in a healthcare or customer service role is desirable, but not essential as full training will be provided.

Flexibility is essential, including the ability to work during school holidays and occasional extended hours.

If you are friendly, reliable, and ready to provide excellent patient care, we would love to hear from you.

Please note we are unable to act as sponsors.

*** We reserve the right to remove this listing before the closing date for any reason.**

Main duties of the job

The role includes greeting patients and visitors warmly as the first point of contact, answering incoming telephone calls and handling enquiries efficiently, signing patients in upon arrival, and managing appointment bookings. You will also be responsible for processing requests for repeat prescriptions in a timely manner, keeping patient records up to date, filing documents accurately, and coordinating requests for home visits. Additionally, you will support other administrative tasks as required to ensure the smooth running of the surgery.

About us

We are a small but busy GP surgery, led by one GP partner, a salaried GP, and supported by three dedicated practice nurses. Together, our team works hard to meet the diverse and ever-changing needs of our patients. We take great pride in delivering excellent patient care and fostering a friendly, welcoming environment for all.

Job responsibilities

This job description is not exhaustive and may be reviewed and updated periodically. You will be expected to carry out any reasonable duties requested from time to time.

Computer: Troubleshoot basic computer issues, contacting the Help Desk when necessary. Scan letters and medical reports onto the computer system.

Repeat Prescriptions: Handle and process requests for repeat prescriptions efficiently.

Office: Inform patients of their test results when normal and record information accurately on the computer. Update patient details such as changes of address, telephone number, or name on both paper notes and computer records. Notify the doctor of any home visit requests. Take messages for the doctor and type letters as requested. Administration of petty cash.

Attend practice meetings as required.

Sort, date-stamp, and route incoming external mail appropriately.

Greet patients and visitors warmly upon arrival at the practice.

Open the surgery at the start of the day, disabling the alarm system, and secure the premises by locking up and setting the alarm at the end of the day.

Respond to and redirect patient and visitor enquiries promptly and appropriately.

Maintain and update the computerised appointment system accurately.

Book, amend, and cancel patient appointments as needed.

Set up new patients on the computer system in line with practice protocols.

Ensure consulting rooms are clean, tidy, and stocked with adequate supplies such as examination gloves and forms. Assist with general cleaning duties if the cleaner is absent.

Answer incoming telephone calls and redirect them appropriately.

Maintain both computerised and manual filing systems, ensuring patient notes and other records are up to date.

Work safely at all times in accordance with legislative requirements and the practices policies and procedures.

Person Specification

Qualifications

• Agreeing to undergo a satisfactory DBS (Disclosure and Barring Service) check is mandatory to ensure the safety and welfare of our patients.
• GCSEs (or equivalent) in English and Maths, with grades A to C (or 4 to 9), are required to demonstrate essential literacy and numeracy skills.
• Proficiency in IT is essential, with the ability to confidently use Microsoft Office applications including Word and Excel.
• Competent typing skills, including the ability to cut, paste, and format documents, as well as managing email correspondence effectively.
• Previous experience working collaboratively within a team environment, demonstrating strong interpersonal skills and the ability to communicate effectively with colleagues and patients.
• Experience in a healthcare or customer service setting is an advantage, but not essential, as full training will be provided.
• Familiarity with EMIS and Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.