GP Receptionist / Care Navigator

NHS; Blackburn; On-site; GBP 19,000 - 23,000; Part time

Job summary

Join a friendly GP practice as a GP Receptionist/Care Navigator. This permanent part-time role involves managing appointments, handling patient communications, and performing administrative tasks in a supportive clinical team environment. Ideal candidates will possess excellent communication and organizational skills, with relevant qualifications and experience.

Qualifications

• Education to GCSE level or equivalent is required.
• Experience of working with the general public and administrative duties is essential.
• AMSPAR qualification is preferred.

Responsibilities

• Manage practice appointment system and repeat prescription processes.
• Handle incoming calls and signpost patients accordingly.
• Perform data entry and maintain healthcare records.

Skills

Excellent communication skills

Effective time management

Education

GCSE Mathematics & English (C or above)

Educated to GCSE level or equivalent

AMSPAR Receptionists Qualification

Job description

We currently have a part time job opportunity at St GeorgesSurgery. You can join our team in therole of GP Receptionist/Care Navigator. The hours will be 5.5 hour per day over 5 days. Week one you will be required to work 7.45am till 1.15pm and week two, you will work 1pm till 6.30pm. You will also cover extended hours from 6.30pm till 8.30pm on a rota system with colleagues.

We are a long-established, GP training practice ofjust over 10,000 patients that is steadily growing. We are a happy, friendly place with severallong-serving staff members. We have afavourable reputation among the local population and excellent relationshipswith neighbouring practices. We wererated Good by CQC at our last inspection and our QOF achievements are high.

Main duties of the job

You will need to have good IT skills, familiarity withEMIS web and excellent interpersonal skills for our public facing work. This isoffered as a permanent position subject to satisfactory probationary period andDBS check.

About us

Ours is a clinical team of seven regular GPs (five ofwhom are partners), one Advanced Nurse Practitioner, two Practice Nurses, oneNurse Associate and one HCA. Theclinicians are well-supported with a full team of administrative and managementstaff.

We are a forward-looking practice that promotes thedevelopment of ARRS roles and to this end, we currently host a PhysiciansAssociate, two Clinical Pharmacists, one Pharmacy Technician and a MentalHealth Practitioner.

We value learning and development for the wholepractice, and we timetable several learning events and meetings through theyear. We train people in various stages of their careers, including medicalstudents, foundation year doctors and GP trainees.

We are working towards making effective use of digitalsystems to deliver the best possible care for our patients.

Job responsibilities

a.Maintainingand monitoring the practice appointment system

b.Managementof repeat prescriptions, ensuring they are processed accurately and efficiently

c.Processpersonal, telephone and e-requests for appointments

d.Actionincoming faxes when necessary

e.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

f.Signpostpatients to the correct service

g.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

h.Readcode data on EMIS WEB

i.Photocopydocumentation as required

j.Dataentry of new and temporary registrations and relevant patient information asrequired

k.Inputdata into the patients healthcare records as necessary

l.Directrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team

m.Manageall queries as necessary in an efficient manner

n.Carryout system searches as requested

o.Maintaina clean, tidy, effective working area at all times

p.Monitorand maintain the reception area and notice boards

q.Supportall clinical staff with general tasks as requested

r.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records

s.Manageworkflow tasks on a daily basis

Complete opening and closing procedures inaccordance with the duty rota

Person Specification

Skills

• Excellent communication skills (written and oral)
• Effective time management (Planning & Organising)

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.