GP Receptionist and Administrator

NHS; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic medical practice in central London is seeking a Receptionist & Administrator to join their friendly team. The successful candidate will handle patient enquiries, manage appointments, and maintain a welcoming environment. Ideal applicants will have customer service experience and a proactive approach in a busy setting. Training will be provided for the right individual, and the role comes with a supportive team environment.

Qualifications

• 1-2 years of experience in a similar environment.
• Interest in working with people and serving patients.
• Ability to work under pressure and multitask.

Responsibilities

• Answering telephones promptly and managing enquiries.
• Booking, amending, and cancelling patient appointments.
• Maintaining good relationships with internal and external customers.

Skills

Customer service skills

Interpersonal skills

Good telephone manner

Education

Grade A-C or 5-9 in GCSE English and Maths

Tools

TPP System One clinical system

Job description

Covent Garden Medical Centre is seeking a Receptionist & Administrator to join our award-winning practice.

As part of our friendly and professional team, the successful candidate will play an important role in supporting the delivery of high standards of patient care.

Main duties of the job

We are seeking a friendly and professional individual to join our well-established reception and administration team. The ideal candidate will have proven customer service skills and the ability to provide a warm, welcoming service to our patients. You should be able to work under pressure, adapt quickly within a team environment, and maintain a positive and professional approach at all times.

Key responsibilities include:

Answering telephones promptly and managing enquiries in a courteous and professional manner.

Maintaining strict confidentiality regarding both patients and staff.

Booking, amending, and cancelling patient appointments using System One (practice clinical software).

Supporting the smooth running of the practice by monitoring demands and workflow throughout the day.

Managing the practice email inbox efficiently.

Ensuring the reception and waiting areas are clean, tidy, and welcoming at all times.

Building and maintaining good relationships with both internal and external customers.

Training and ongoing support will be provided for the right candidate.

About us

We are a small, dynamic practice located just five minutes from Covent Garden Piazza and Covent Garden Underground Station. Our patient list is growing and currently stands at around 5,300.

We are a diverse and friendly team, with many of us speaking a second language. As a family-orientated and well-organised practice, we take pride in providing high-quality care and consistently receive excellent feedback from our patients.

Job responsibilities

As a GP Receptionist you will provide a professional and patient focused service to our GPs and all patients attending our practice.

Duties and Responsibilities:

• Dealing with patient queries
• Booking, cancelling and amending appointments on SystmOne
• Monitoring the flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
• Using judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner
• Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed
• Answering the telephone promptly and conveying messages in a timely manner
• Maintaining a log of telephone messages
• Sorting the mail and posting letters
• Recording admin-related events in SystmOne
• Scanning patient correspondence and other papers into the patient record in SystmOne
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge on their record
• Recording incoming medical forms and requests for To Whom It May Concern letters in the form-tracking book
• Accepting requests for repeat prescriptions, checking the inbox and prescription box for repeat prescription requests, and processing them in a timely manner
• Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other health checks
• Alerting the Practice Manager or Senior Partner to any complaints or potentially problems
• Opening up the Practice in the morning and closing it in the evening according to agreed procedures
• Meeting targets that are set by the Practice Manager
• Other ad hoc tasks as required

Person Specification

Qualifications

• At least 1-2 years\' Receptionist / Customer Service / Administration experience in a similar environment
• Grade A-C or 5-9 in GCSE English and Maths
• Interest in working with people and in service of patients
• Ability to multitask
• Ability to work independently and have self-motivation
• Interpersonal Skills
• Ability to work under pressure
• At least 1-2 years\' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided

Experience

• Experience of working in a GP Practice
• Experience of working in primary care

Knowledge and Skills

• Good interpersonal and communication Skills
• Good telephone manner
• Knowledge of using TPP System One clinical System an advantage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.