GP Receptionist and Administrator

NHS; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare practice in London is seeking a Receptionist & Administrator to join their team. The role involves managing patient appointments, answering queries, and ensuring a welcoming environment for patients. Candidates should have experience in a similar environment and a keen attention to detail. Training will be provided, and you'll be part of a diverse team providing high-quality care.

Qualifications

• 1-2 years of Receptionist / Customer Service / Administration experience required.
• Interest in working with people and in service of patients.
• Ability to work independently and be self-motivated.

Responsibilities

• Answering telephone enquiries promptly and courteously.
• Booking, amending, and cancelling patient appointments.
• Maintaining strict confidentiality regarding patients and staff.

Skills

Interpersonal Skills

Good IT skills

Good telephone manner

Attention to detail

Ability to multitask

Education

Grade A-C or 5-9 in GCSE English and Maths

Tools

System One

Job description

Job Summary

Covent Garden Medical Centre is seeking a Receptionist & Administrator to join our award-winning practice. As part of our friendly and professional team, the successful candidate will play an important role in supporting the delivery of high standards of patient care.

Key Responsibilities

• Answering telephone enquiries promptly in a courteous and professional manner.
• Maintaining strict confidentiality regarding patients and staff.
• Booking, amending, and cancelling patient appointments using System One (practice clinical software).
• Supporting the smooth running of the practice by monitoring demands and workflow throughout the day.
• Managing the practice email inbox efficiently.
• Ensuring the reception and waiting areas are clean, tidy, and welcoming at all times.
• Building and maintaining good relationships with internal and external customers.

Training and ongoing support will be provided for the right candidate.

About Us

We are a small, dynamic practice located five minutes from Covent Garden Piazza and Covent Garden Underground Station. Our patient list is growing and currently stands at around 5,300. We are a diverse and friendly team, with many of us speaking a second language. As a family-oriented and well-organised practice, we take pride in providing high-quality care and consistently receive excellent feedback from our patients.

Details

Date posted: 26 September 2025

Pay scheme: Salary depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: A2926-24-0000

Job location: Covent Garden Medical Centre, 47 Shorts Gardens, London, WC2H 9AA

Job Responsibilities (GP Receptionist duties)

As a GP Receptionist you will provide a professional and patient-focused service to GPs and all patients attending the practice.

• Dealing with patient queries
• Booking, cancelling and amending appointments on SystmOne
• Monitoring the flow of patients into the waiting room and ensuring the appointment system reflects arrivals
• Using judgement to see patients with no prior appointment but needing urgent consultation in a logical, non-disruptive manner
• Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover
• Answering the telephone promptly and conveying messages in a timely manner
• Maintaining a log of telephone messages
• Sorting mail and posting letters
• Recording admin-related events in SystmOne
• Scanning patient correspondence into the patient record in SystmOne
• Charging patients for private work and recording charges on their records
• Recording requests for letters and form-tracking
• Processing repeat prescriptions in a timely manner and monitoring for medication reviews and health checks
• Alerting the Practice Manager or Senior Partner to complaints or potential problems
• Monitoring GP-Links for registration-related data queries
• Opening and closing the Practice according to procedures
• Meeting targets set by the Practice Manager
• Other ad hoc tasks as required

Qualifications

Essential

• At least 1-2 years of Receptionist / Customer Service / Administration experience in a similar environment
• Grade A-C or 5-9 in GCSE English and Maths
• Interest in working with people and in service of patients
• Keen eye for detail
• Ability to multitask
• Ability to work independently and be self-motivated
• Interpersonal Skills
• Ability to work under pressure

Desirable

• Experience in a GP Practice or primary care
• Training will be provided where needed

Knowledge and Skills

Essential

• Good interpersonal and communication skills
• Good IT skills
• Good telephone manner

Desirable

• Knowledge of using the System One clinical system (TPP System One) is an advantage

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check to be carried out by the Disclosure and Barring Service (DBS).

Employer details

Covent Garden Medical Centre, 47 Shorts Gardens, London, WC2H 9AA

Employer's website: http://coventgardenmedicalcentre.nhs.uk/