GP Receptionist/administrator

We are looking for a highly motivated and hardworking individual to join our team. We have two sites: Jubilee Health Centre and Broad Street Surgery. This role is based at our Broad Street Surgery practice, but you may be required to cover at Jubilee site if needed.

Main duties of the job

• As a GP Receptionist, you are at the centre of how our surgery operates, being the first contact point for our patients. It is vital that professionalism and empathy are embedded within you. The role also includes;
• Greet patients and visitors to the practice
• Book & reschedule appointments using the EMIS system, in line with practice procedures, ensuring optimum efficiency of the appointment system.
• Receive and record incoming calls accurately and transfer calls as appropriate to Doctors, Nurses, the Practice Manager, and other staff.
• Use a task-based system from the GPs and nurses
• Communicate effectively between GPs, patients, and hospitals
• Input data into patients' healthcare records as necessary
• Support all clinical staff with general tasks as requested
• Safeguarding lead

About us

CoventryGP started as a single-handed GP practice with Dr. J Sihota on 1st October 1985, at a purpose-built building on the corner of Broad Street and Stoney Stanton Road.

Dr. Sihota was joined by Dr. Nahl in 1992, and together they took over Telfer Road Surgery in Radford in 1996. Having two sites, it became clear that we needed another partner, so Dr. Dosanjh joined the practice in 1997. We worked from both sites, but Telfer Road Surgery was very old and in need of renovation. After negotiations with Coventry City Council, we received planning permission to build Jubilee Health Centre, which opened in 2003 next to Tesco on Jubilee Crescent.

With the opening of Jubilee Health Centre, we had two purpose-built surgeries, and the patient list grew. In 2010, we received a deanery grant to extend Broad Street Surgery, which had outgrown its original building. The extension was completed in 2011, providing two large, purpose-built premises for our patients.

In 2012, Dr. Malik joined as a GP trainee, later becoming a partner after Dr. Sihota's retirement. Since then, the practice has grown to care for over 10,000 patients across both sites.

Job responsibilities

We are seeking a hardworking individual looking to join a busy GP practice at Broad Street Surgery. The role is based at Broad Street but may require covering at Jubilee Health Centre if needed. Responsibilities include answering incoming calls, communicating between doctors, patients, and team members, handling queries from GPs, patients, hospitals, and performing administrative duties.

Person Specification

Qualifications

• GCSE/NVQ in Maths and English
• At least 2 years' experience as a medical secretary or in healthcare administration

Experience

• Experience working in a GP surgery or healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required to check for any criminal convictions.